Dialpad + Intercom

The Dialpad and Intercom integration brings your agents a comprehensive and seamless experience that’s designed for better customer support and sales interactions.

It’s the best of both worlds: Intercom’s great website and mobile-based chat, and Dialpad’s Ai-powered voice and business text messaging experience. The end result? Your agents can provide even more personalized and immediate support — without having to leave the Intercom inbox.

Let's dive into the details.

Key Features

Dialpad lets you start voice calls right from within your Intercom environment, but that's not where the integration's functionality ends. 

This integration provides:

Seamless Calling

Instantly initiate a call at any point during an Intercom chat conversation by sending a Call Me card, where customers enter their number and connect with you in seconds. When the call begins, a live transcription with real-time coaching prompts is automatically started in the Dialpad Everywhere widget, giving you a seamless transition between chat, voice, and video meetings.

Call Logging

Details are logged directly in the Intercom chat history, with an active link to the call recording and Dialpad's Ai call summary transcript and features.

Coach from Anywhere

Arm agents with the right answers with real-time assist cards that include responses to frequently asked questions as well as a hyperlink to more information.