Requirements for New International Geographic and Mobile Phone Numbers

Worried about government regulations and required documentation for international geographic and mobile phone numbers? We’re here to take out the mystery and make it easier to remember what you need for which country.

What is a Geographic Number?
Geographic (GEO) phone numbers are local numbers with designated local area codes. These numbers are part of a country’s internal numbering system and are easily recognizable by locals.

This article will go over:

The countries where Dialpad is available
The specific GEO number ordering requirements for available countries
The specific MOBILE number ordering requirements for available countries

International GEO number ordering requirements

North and Central America

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration
Canada	5 business days	No
Costa Rica	30 business days	No
Dominican Republic	5 business days	No	-	-	-	-	-
El Salvador	5 business days	No
Panama	5 business days	No
Puerto Rico	5 business days	No

Latin and South America

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Argentina	5 business days	No
Brazil	30 business days	No
Chile	30 business days	No
Colombia	10 business days	No
Ecuador	20 - 60 business days	Yes	X	X	Worldwide address	-	-	Letter of Intent (LOI) is required.
Guatemala	10 business days	Yes	X		Worldwide address		X	Company registration (any country) Letter of Intent (LOI) Contact name, email and phone number
Mexico	30 business days	No
Peru	5 business days	Yes	X	X	X	X	X	Proof of in-region address no older than 3 months. In-country registration. IP address of the number the user used for traffic termination. Name, business name and contact phone numbers.

Europe

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Austria	5 business days	Yes	X	X	X
Belgium	5 business days	No
Bulgaria	30 business days	No
Croatia	15 business days	Yes	X	X	X
Cyprus	5 business days	No
Czech Republic	5 business days	No
Denmark	5 business days	Yes	X	X				International address is okay
Estonia	5 business days	No
Finland	5 business days	No
France	5 business days	Yes	X	X	Anywhere in FR		X
Georgia	5 business days	Yes	X	X	X
Germany	5 business days	Yes	X	X	X	X	X
Greece	5 business days	Yes	X	X	X		X	Any government documentation must be issued within the past 12 months
Hungary	15 business days	Yes	X		X
Iceland	30 business days	Yes	X		X	X
Ireland	5 business days	Yes	X		X
Italy	5 business days	Yes	X		Anywhere in IT	X		Company VAT number required. Signatory Tax Code "Codice Fiscale".
Latvia	5 business days	No	X	X				Registered address (anywhere in LV). Proof of Address.
Lithuania	5 business days	No
Luxembourg (Temporarily unavailable)	5 business days	Yes	X		X
Malta	5 business days	No		X	Worldwide address	X	X	Service description required. Must provide a utility bill not older than 3 months.
Netherlands	5 business days	Yes	X		X
Norway	15 business days	Yes	X		Anywhere in NO		X
Poland	5 business days	No
Portugal	10 business days	Yes	X	X	X			Tri-Party Agreement form
Romania	5 business days	No
Slovakia	5 business days	No
Slovenia	5 business days	No
Spain	5 business days	No
Sweden	5 business days	No
Switzerland	5 business days	No
United Kingdom	5 business days	No

Asia Pacific

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Armenia	5 business days	Yes	X			X	X	ID needs to be from the company's director.
Australia	5 business days	No
Bahrain	30 business days	Yes	X		X	X	X
Cambodia	20 - 30 business days	No	-	-	-	-	-
China	30 business days	Yes	X	X	X	X	X	Voice Service Application Form with end user stamp and signature. End user company license/registration with stamp. ID copies with stamp of legal (key) representative and project manager (or local contact in China).
Hong Kong	5 business days	Yes	X		X
Indonesia	10 - 15 business days	No	-	-	-	-	-
Israel	15 business days	Yes	X	X	X	X		Must provide a Subscriber letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. VAT number is required
Japan		No
Malaysia	30 business days	No	X		X			Minimum order requirement of x10 Malaysian numbers.
New Zealand	5 business days	No
Philippines	15 business days	Yes	X	X
Russia (Moscow)	-	No	-	-	-	-	-
Singapore (Temporarily unavailable)	5 business days	Yes	X		X		X	UEN Number
South Korea	15 business days	Yes	X	X	X	X	X
Sri Lanka	20 - 30 business days	Yes	X	X	Worldwide address			Letter of Intent (LOI) is required.
Taiwan	10 - 15 business days	Yes	X		Worldwide address			Service activation requires: The End user name, address, contact person, contact phone number. Service usage description.
Thailand	5 business days	Yes	X	X	Worldwide address	X	X	Company name Business contact person Copy of utility bill in last 3 months
Turkey (Temporarily unavailable)	15 business days	Yes	X	X	X	X	X	Taxation registration document. MERSiS number Mother's first name, and father's first name of the authorized company representative Subscriber Tri-Party Agreement
Vietnam	10 business days	Yes	X	X	X		X	End User Application form

Africa

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Business Registration	Other Requirements
Kenya	30 business days	Yes	X	X	Worldwide address	X	Proof of in-region address no more than 3 months old. The number-user must provide proof that they have an address within the region of the prefix.
Nigeria	5 business days	Yes	X		Worldwide address
South Africa	30 business days	Yes	X		X		VAT ID is required

Country

Standard Lead Time*

Regulatory Requirements

Registered Address

Proof of Address

Address Must Match Geolocation of Number Request

Proof of ID

Business Registration

Other Requirements

Kenya

30 business days

Yes

Worldwide address

Proof of in-region address no more than 3 months old.
The number-user must provide proof that they have an address within the region of the prefix.

Nigeria

5 business days

Yes

Worldwide address

South Africa

30 business days

Yes

VAT ID is required

*While we make every effort to get your numbers assigned as quickly as possible, timelines can vary greatly depending on the country.

International mobile number requirements

Country	Standard Lead Time *	Regulatory Requirements	Other Requirements
Australia	5 business days	No
Ecuador	10 business days	No	SMS is NOT supported
United Kingdom	5 business days	No

Additional resources

For information on new Toll-Free number requirements, read this Help Center article.

Learn more about porting international numbers in our Number Porting Guide.

Don't forget to check our international calling rates, too!