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      Requirements for New International Toll-Free Phone Numbers
      • 09 Aug 2024
      • 4 Minutes to read
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      Requirements for New International Toll-Free Phone Numbers

      • Updated on 09 Aug 2024
      • 4 Minutes to read
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      Article summary

      This article discusses the government regulations and required documentation for international toll-free phone numbers in different countries. It highlights that Dialpad is available in multiple countries and provides specific toll-free number ordering requirements for each country. The article also mentions that while efforts are made to assign numbers quickly, timelines can vary depending on the country. It suggests checking additional resources for information on new geographic number requirements and porting international numbers.

      Government regulations and required documentation for international toll-free phone numbers vary per country — we’re here to make it easier to remember what you need for where.

      Why use a toll-free number?

      Toll-free phone numbers provide callers an easy, cost-free, way to reach you. They're ideal for companies expanding their services and going beyond their local restrictions. Toll-free numbers have codes such as 800 or 844, and allow customers to contact you via a single phone number.

      Ready to acquire an international number? Open a ticket with your request and we'll take care of the rest.

      This article will go over:

      • The countries Dialpad is available 
      • The specific Toll-Free number ordering requirements for available countries

      International toll-free number ordering requirements

      CountryStandard Lead Time*Regulatory RequirementsRegistered AddressProof of AddressAddress Must Match Geolocation of Number RequestProof of ID  Business RegistrationOther Requirements
      Argentina5-10 business daysNo      
      Australia5 business daysNo      
      Austria 5-10 business daysNo





      Bahrain5-10 business daysYesxxWorldwide addressxx

      Service activation requires:

      • KYC letter signed by the CEO.
      • Link where we can verify the company registration.

      Note: All documents must be in English or Arabic.

      Belgium5 business daysNo      
      Brazil5 business daysYes x x National address   
      • Company name, CNPJ/tax ID, and address within Brazil.
      • Business registration, OR Utility bill issued in the last 12 months
      Bulgaria5-10 business daysNo      
      Cambodia20-30 business daysNo      
      Canada5 business daysNo      
      Chile10-15 business daysNo      
      China30 business daysYesxxMust be registered in CNxx

      Service activation requires:

      • Name and address of the business end-user, as well as the phone number of the point of contact for the service.
      • An official company registration document.
      • Proof of address (eg a utility bill) together with an ID card/passport of the point of contact.
      • ID from the legal representative. 
      • ID of the Project Manager (PM), with a photo of the PM holding the ID
      • Authorization Letter (authorized person should be the same as the PM — company stamp and signature is required) —Document requirements for 400 numbers

      Note:
      Inbound calling only. 

      Colombia20-30 business daysNo      
      Costa Rica20-30 business daysYesxxWorldwide address  Letter of Intent (LOI) is required.
      Croatia5 business daysNo      
      Cyprus5 business daysNo      
      Czech Republic5 business daysNo      
      Denmark5 business daysNo      
      Dominican Republic5 business daysNo      
      Ecuador20-60 business daysYesxxWorldwide address  

      Letter of Intent (LOI) is required.

      El Salvador60-80 business daysYesxxWorldwide address  

      Letter of Intent (LOI) is required.

      Estonia5 business daysNo      
      Finland5 business daysNo      
      France5 business daysNo     

      End-User LOA is required.

      Germany45 business daysYesxxWorldwide addressx 

      Service activation requires:

      • End users registered within the country must obtain their allocation of toll-free numbers directly from the national telecoms regulator.


      More information here.

      Greece5 business daysNo      
      Hong Kong10-30 business daysYesx Worldwide address  

       

      Service activation requires:

      • End User name and  address.
      • Service usage description.
      Hungary5 business daysNo      
      Iceland10-15 business daysNo      
      Indonesia10-15 business daysNo      
      Ireland5 business days No      
      Israel5 business daysNo      
      Italy5 business daysYesx Worldwide addressx 

      Service activation requires:

      • A global address of the end user (place of residence/business).
      • For business end-users, the name and address of the company along with the VAT number.
      • Authorized representative details:
        • Name, address and nationality.
        • Proof of identity (copy of ID or passport).
        • Birth location and data
        • Tax code..
      Japan5 business daysYesxxWorldwide addressxx

      Service activation requires:

      • End-user's full name / company name and address within Latvia.
      • Proof of address (ex: utility bill or government issued documents, issued in the past 6 months, or a valid lease agreement). 

      Note:
      We can no longer accept end-users with addresses in the following sanctioned countries:
      Russia, Belarus, Cuba, Iran, Syria, North Korea, South Sudan, and Sudan

      Kenya10-15 business daysNo      
      Latvia5 business daysYesxxNational address  

      Service activation requires:

      • End-user's full name / company name and address within Latvia.
      • Proof of address (ex: utility bill or government issued documents, issued in the past 6 months, or a valid lease agreement). 
      Lithuania5 business daysYesx National address   
      Luxembourg (temporarily unavailable)On holdNew number requests are currently on hold. No new number ordering at this time.      
      Malaysia20-30 business daysYesxxWorldwide addressxx 
      Malta5-10 business daysNo      
      Mexico5 business daysNo      
      Netherlands30-40 business daysYesx National address  

      Service activation requires:

      • The name and address of the User of the Toll free number. 
      • A description of the service for which the number will be used.
      • Customer name, legal entity, company Tax/VAT number and registered office address. 
      New Zealand5 business daysNo      
      Norway5 business daysYesxxNational address x

      Service activation requires:

      • The location of the end user (place of residence/business) in Norway. 
      • Subscriber information: company name, required address, street code, municipality code and company organisation number.
      • Proof of Norwegian business registration.
      Panama40-50 business daysYesxxWorldwide addressxx 
      Peru5 business daysYesx Worldwide address   
      Philippines5-10 business daysNo      
      Poland5 business days No 





      Portugal20-30 business daysYesxxWorldwide addressxx

      Service activation requires:

      • VAT id of the end user is required.
      Puerto Rico5 business daysNo      
      Romania5 business daysNo      
      Singapore (Temporarily unavailable)On holdNew number requests are currently on hold. No new number ordering at this time.      
      Slovakia5 business daysNo      
      Slovenia5 business daysNo      
      South Africa5 business daysYesxxWorldwide addressx 

      Service activation requires:

      • Proof of address.
      • Proof of ID 
      • The nationality and passport number, or ID card number, of the end user is required
      • For Business End-Users, the business registration number is required
      • For end users, a copy of the ID card or passport is required
      • For business end users, a copy of the ID or passport of the business's legal representative.
      • Proof of address (an objective document showing a link between user and address)
      • The address location of the end user can be anywhere globally..
      South Korea5 business daysYesxxxxx

      Service activation requires:

      • A South Korean address.
      • A South Korean business registration certificate issued within the last 6 months attesting to the address.
      • Proof of identification of the legal representative (ID, Passport or Korean Driving License).
      Spain5 business daysNo      
      Sri Lanka20-30 business daysYesxxWorldwide address  Letter of Intent (LOI) is required.
      Sweden5 business daysNo      
      Switzerland5 business daysNo      
      Taiwan10-15 business daysYesx Worldwide address  

      Service activation requires:

      • The End user name, address, contact person, contact phone number.
      • Service usage description. 
      Thailand10-15 business daysNo      
      Turkey (Temporarily unavailable)On holdNew number requests are currently on hold. No new number ordering at this time.      
      United Kingdom5 business daysNo      
      United States5 business daysNo      

      * While we make every effort to get your numbers assigned as quickly as possible, timelines can vary greatly depending on the country.

      Additional resources

      For information on new Geographic number requirements, be sure to review this Help Center article.

      Learn more about porting international numbers in our Number Porting Guide.

      Don't forget to check our international calling rates, too!

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