Country Coverage
- 08 Feb 2024
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Country Coverage
- Updated on 08 Feb 2024
- 2 Minutes to read
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Article Summary
Dialpad offers global services, connecting people and places across North America, South America, Europe, Asia, and Africa. They provide coverage and service options in various countries and regions. If a desired country is not listed, customers can contact the Sales team for more information as the list is not exhaustive. Dialpad offers geographic numbers with local area codes that are recognized by locals. When traveling internationally, users should set their inbound and outbound mobile call settings to Enable HD Calling for benefits such as WiFi calling and free international calling to other Dialpad users. Calling rates apply when calling outside of the designated office location. Dialpad does not currently support international faxing.
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Dialpad services span the globe, connecting people and places. We cover coast to coast and every continent. (we're not yet available in Antarctica!)
Let's take a look at our coverage and service options per country and region.
Dialpad Dictionary
- Standard Calling Service refers to Local PSTN Replacement services that provides, but is not limited to, the following features: caller ID for domestic calls, emergency calling, and in-country toll-free calling.
- Also referred to as Premium Service
- Restricted Service refers to services that do not support one or more of the following features: caller ID for domestic calls, emergency calling, and in-country toll free calling.
North America
| Country | Standard Calling Service | Caller ID for Domestic Calls | Emergency Calling | In-Country Toll Free Calling | Mobile App | Porting | Geographic Number | Toll-Free Number | Mobile Number |
| United States | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Canada | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Mexico | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Panama | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Puerto Rico | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Costa Rica | ✔ | ✔ | ✔ | ✔ | ✔ | X | X | X | X |
| Dominican Republic | ✔ | ✔ | ✔ | ✔ | ✔ | X | X | X | X |
| Cayman Islands | Restricted | X | X | X | ✔ | X | X | X | X |
| El Salvador | Restricted | X | X | X | ✔ | X | X | X | X |
South America
| Country | Standard Calling Service | Caller ID for Domestic Calls | Emergency Calling | In-Country Toll Free Calling | Mobile App | Porting | Geographic Number | Toll-Free Number | Mobile Number |
| Argentina | ✔ | ✔ | ✔ | ✔ | ✔ | X | X | X | X |
| Brazil | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Chile | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X | X |
| Colombia | ✔ | ✔ | ✔ | ✔ | ✔ | X | X | X | X |
| Ecuador | Restricted | ✔ | ✔ | ✔ | ✔ | X | X | X | X |
| Peru | Restricted | ✔ | X | ✔ | ✔ | ✔ | ✔ | X | X |
Europe
| Country | Standard Calling Service | Caller ID for Domestic Calls | Emergency Calling | In-Country Toll Free Calling | Mobile App | Porting | Geographic Number | Toll-Free Number | Mobile Number |
| United Kingdom | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| France | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Germany | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Belgium | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Austria | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Croatia | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Bulgaria | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Czech Republic | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Denmark | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Estonia | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X | X |
| Greece | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Finland | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Hungary | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Italy | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Ireland | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Norway | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Lithuania | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Luxembourg | ✔ | ✔ | ✔ | ✔ | VoIP only | ✔ | ✔ | ✔ | X |
| Netherlands | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Poland | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Portugal | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Romania | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Slovakia | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Spain | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Sweden | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Switzerland | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Iceland | Restricted | X | X | X | ✔ | X | X | X | X |
| Latvia | Restricted | ✔ | X | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Malta | Restricted | X | X | X | ✔ | X | X | X | X |
| Russia (Moscow) | On-Hold | ✔ | ✔ | ✔ | VoIP only | X | X | X | X |
Asia
| Country | Standard Calling Service | Caller ID for Domestic Calls | Emergency Calling | In-Country Toll-Free Calling | Mobile App | Porting | Geographic Number | Toll-Free Number | Mobile Number |
| Japan | ✔ | ✔ | ICB* | ICB* | ✔ | X | X | X | X |
| Australia | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| New Zealand | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Hong Kong | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Indonesia | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X | X |
| Malaysia | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X | X |
| Philippines | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X | X |
| Turkey | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X | X |
| China | ✔ | ✔ | ✔ | ✔ | X | ✔ | ✔ | X | X |
| Israel | Restricted | ✔ | X | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| South Korea | Restricted | X | X | X | ✔ | ✔ | ✔ | X | X |
| Sri Lanka | Restricted | X | X | X | ✔ | X | X | ✔ | X |
| Taiwan | Restricted | ✔ | X | ✔ | ✔ | X | ✔ | X | X |
| Tajikistan | Restricted | X | X | X | X | X | - | - | - |
| Thailand | Restricted | ✔ | X | ✔ | ✔ | ✔ | ✔ | X | X |
| Bahrain | Restricted | X | X | X | ✔ | ✔ | ✔ | X | X |
| Cambodia | Restricted | X | X | X | ✔ | X | X | X | X |
| Singapore | On-Hold | ✔ | ✔ | ✔ | ✔ | ✔ | X | X | X |
*ICB: Individual Case Basis
Africa
| Country | Standard Calling Service | Caller ID for Domestic Calls | Emergency Calling | In-Country Toll-Free Calling | Mobile App | Porting | Geographic Number | Toll-Free Number | Mobile Number |
| South Africa | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | X |
| Nigeria | Restricted | X | X | X | ✔ | ✔ | ✔ | X | X |
| Algeria | Restricted | X | X | X | ✔ | X | X | X | X |
| Angola | Restricted | X | X | X | ✔ | X | X | X | X |
| Kenya | Restricted | X | X | X | ✔ | ✔ | ✔ | X | X |
Frequently asked questions
I don't see my desired country noted as restricted, but it's not on your coverage list — can I get Dialpad service?
Possibly! Contact our Sales team for more information, the list in this article is not exhaustive and there's a good chance we can help!
What is a Geographic Number?
A geographic (GEO) number is a number with a local area code. These GEO numbers are a part of a country's internal numbering system that locals easily recognize.
What settings should I set when I travel internationally?
When traveling internationally, set your inbound and outbound mobile call settings to Enable HD Calling. Beyond avoiding spikes in charges from your carrier, other benefits of HD calling include:
- WiFi calling when cell reception is spotty
- Free international calling to other Dialpad users
- Full access to call controls (hold, transfer, record, etc.)
Learn more about HD calling.
When do calling rates apply?
Calling rates apply if you are in an international office calling any other country outside your office designation.
You can always check our current rates at dialpad.com/rates.
Can I have an International Fax number?
We don't support international faxing yet.
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