Manage a Company Dictionary
- 29 Jan 2025
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Manage a Company Dictionary
- Updated on 29 Jan 2025
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
To enhance transcript accuracy, create a Company Dictionary that recognizes your team's specific jargon, industry terms, and non-standard words, optimizing Dialpad's AI features. Company Admins can manage this dictionary by adding or removing keywords through the Dialpad Admin Portal. To add a keyword, navigate to My Company, then AI Settings, and select Company Dictionary. Enter the keyword, category, and pronunciation hint before saving. Keywords can be easily searched or deleted, but they cannot be edited; instead, you must delete and re-add them for updates. Note that it may take 7 to 10 days for new keywords to be implemented, and each keyword must be added individually, as bulk uploads are not supported. There is no limit to the number of keywords you can include in the dictionary. For further assistance, users can reach out to support for keyword status inquiries.
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Create a Company Dictionary to improve transcript accuracy by training Dialpad Ai to recognize your team’s unique jargon, industry terms, and non-standard words. This ensures clearer transcriptions and helps you maximize the benefits of Dialpad’s time-saving AI features.
Let's dive into the details.
Who can use this
Company Admins can view and edit a Company Dictionary.
Review our language options to see which Dialpad Ai languages are available in your country.
Add a keyword
Company Admins can add and remove keywords to their Company Dictionary.
To add a keyword, head to your Dialpad Admin Portal.
Select My Company
Select Ai Settings
Select Company Dictionary
Select Add a keyword
Enter the keyword, category & pronunciation hint
Select Add Keyword
For more information on keywords, read this Help Center article.
Search a keyword
Find and search keywords in your Company Dictionary with ease.
To search for a keyword, head to your Dialpad Admin Settings.
Select My Company
Select Ai Settings
Select Company Dictionary
Enter the keyword name in the search field, or select the category from the search menu
Delete a keyword
Keywords can be deleted at any time.
To delete a keyword from your Company Dictionary, head to your Dialpad Admin Portal.
Select My Company
Select Ai Settings
Select Company Dictionary
Navigate to the keyword you want to delete, then select Delete
Frequently asked questions
Can I edit keywords?
No. To update a keyword you will need to delete and add a new keyword.
Why don't I see my keyword right away?
It can take 7 - 10 days for your keyword to be implemented.
How can I find the status of my keyword submission?
Reach out to our Customer Care Team.
Can I upload new keywords in bulk through a CSV or any other method?
No, each keyword will need to be entered one at a time.
How many words can be included in the dictionary?
As many as you want! Dialpad does not limit the number of keywords in a Company Dictionary.
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