Manage a Company Dictionary

  • Updated

Create a company dictionary to improve the accuracy of your transcripts.

Your dictionary trains Dialpad Ai to recognize unique jargon or any words not in a standard English-language dictionary and makes sure you get the most out of our time-saving Ai features.

Let's take a look at how to manage a company dictionary in Dialpad.

Add a Keyword

Keywords can be added by Company Admins, or by individual Users. 

Let's go over the process for each one.

Company Admin

If you're a Company Admin and want to add keywords to your Company Dictionary, first, head to your Admin Settings at Dialpad.com

  1. Select My Company
  2. Select Company Settings
  3. Navigate to Company Dictionary
  4. Select Add a keyword
  5. Enter the keyword, category & pronunciation hint
  6. Select Add Keyword

Users

Let's go over the steps of adding a keyword from a User's point of view. 

From Dialpad.com, navigate to Your Settings

  1. Select Dialpad Ai 
  2. Navigate to Company Dictionary
  3. Select Add Keyword
  4. Enter the details of your keyword and click Add Keyword 

For more information on keywords, be sure to have a look at this Help Center article.

Delete a Keyword

To delete a Keyword, head to your Company Dictionary.

Select Delete beside the Keyword you want to delete. 

delete_keyword.png

FAQs

Can I edit keywords?

No. To update a keyword you will need to delete and add a new keyword.

Why don't I see my keyword right away?

It can take 7 - 10 days for your keyword to be implemented.

How can I find the status of my keyword submission?

Reach out to our Support Team.

Can I upload new keywords in bulk through a CSV or any other method?

No, each keyword will need to be entered one at a time.

How many words can be included in the dictionary?

As many as you want! Dialpad does not limit the number of keywords in a company dictionary.