Create a company dictionary to easily transcribe keywords specific to your company or industry. It'll train Voice Intelligence to recognize unique jargon or any words not in a standard English-language dictionary.
Let's take a look at how to manage a company dictionary in Dialpad.
Add a Keyword
Company Admin
From Dialpad.com, navigate to Admin Settings (the gear icon) and make sure “My Company” is selected from the drop-down menu in the upper-left corner. From there, scroll down in the main pane to locate the Company Directory.
Select Add a Keyword and enter the keyword, category, and pronunciation hint. Keyword categories include Company Name, Product/Feature Name, Competitor Name, Partner Name, Industry Terminology, Acronyms, Common Word/Phrase, and Jargon.
It may take 7-10 business days for a keyword to appear in transcripts.
Users
From Dialpad.com, navigate to Your Settings > Voice Intelligence > Company Dictionary.
Select Add a Keyword and enter the keyword, category, and pronunciation hint. Keyword categories include Company Name, Product/Feature Name, Competitor Name, Partner Name, Industry Terminology, Acronyms, Common Word/Phrase, and Jargon.
It may take 7-10 business days for a keyword to appear in transcripts.
Suggested Usage
Keyword Formatting
Keywords should be formatted exactly as you want them to appear in your transcripts.
Consider this example: "Dialpad Meetings" should be written just like that, not as "Dialpad meeting," "dialpad meetings," or "DIALPAD MEETINGS."
- Punctuation is allowed; example: "M&Ms"
- Spacing is allowed; example: "Dialpad Pro"
- Email addresses and URLs are not allowed.
- Only English language words are allowed.
Pronunciation Hints
Pronunciation hints assist to train our system to correctly identify keywords.
Here are some examples of pronunciation hints:
- For Dialpad: "rhymes with Smile Pad"
Frequently Asked Questions (FAQs)
Can I edit keywords?
No. To update a keyword you will need to delete and re-add it.
How can I find the status of my keyword submission?
Reach out to our Support Team.
Can I upload new keywords in bulk through a CSV or any other method?
No, each keyword will need to be entered in one at a time.
How many words can be included in the dictionary?
Dialpad does not limit the number of keywords in a company dictionary.