All day long your reps make outbound calls to prospects that end up going to voicemail.
Voicemail Drop makes your outbound reps more efficient by letting them drop off a call and play a pre-recorded message, allowing them to move on to their next call.
Enable Voicemail Drop
Once enabled by our team, the designated Admin can navigate to Admin Settings > Coaching Groups and check the box next to “Enable Voicemail Drop for reps”.
This will only enable it for those who have already been selected.
Working as a Rep
Once your Manager enables Voicemail drop, each Rep can navigate to dialpad.com > Your Profile and they’ll see Voicemail Drop underneath your VM PIN.
Here you can use the default message or upload your own.
Using Voicemail Drop
When making an outbound call, if it goes to voicemail, the Rep can press the VM Drop button in their call controls after they hear the “beep” from the other side.
This will play the pre-recorded message, and drop the Rep from the call, allowing them to immediately move on to the next phone call.