Dialpad Sub-processors

  • Updated

Dialpad may engage and use third-party data processors with access to certain customer data (each, a "subprocessor") in order to support the delivery of our services. For example, we currently use subprocessors to provide infrastructure services and to help us provide customer support and email notifications.

Let's dive into the details Dialpad's sub-processors.

What is a Sub-processor?

When a data processor chooses to sub-contract some of the data processing to a third party, this person or organization is commonly referred to as a “sub-processor.”

Dialpad may engage and use third-party data processors with access to certain customer data (each, a "Sub-processor") in order to support the delivery of our Services.

For example, Dialpad currently uses Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications.

Prior to engaging any Sub-processor, we undertake a thorough review to evaluate the privacy, security, and confidentiality practices of potential vendors that will or may have access to or process customer data.

Sub-processors Used by Dialpad 

Dialpad maintains contracts with each Sub-processor to limit the processing of customer data to the extent necessary to provide the specified service, to ensure levels of privacy and security at least equivalent to those provided by Dialpad, and to minimize the amount of customer data that is processed.

The table below shows what activity each sub-processor performs.

Entity Name  Processing Activity

Processing

Country 

Lawful Basis Business Address Resources
Amplitude, Inc. Analytics Provider US Contract 631 Howard Street, Floor 5 San Francisco, California 94105 Privacy Policy
DataDog, Inc. Analytics Provider US Contract 620 8th Ave, 45th Fl New York, New York 10018 Privacy Policy
Subprocessor List
Looker Data Sciences, Inc. Analytics Provider US Contract 101 Church Street Santa Cruz, California 95060 Privacy Policy
Domo, Inc. Analytics Provider US Contract 772 East Utah Valley Drive, American Fork UT 84003 Privacy and Cookie Policy
Intercom

Customer Support Software

US Contract 55 2nd St 4th Floor, San Francisco Privacy Policy
Smartsheet Inc. Project Management US Contract 10500 NE 8th St. Suite 1300, Bellevue WA 98004 Privacy Notice
Zendesk, Inc. Customer Support Software US Contract 1019 Market Street San Francisco, California 94103 Privacy Policy
MaestroQA, Inc. Quality Assurance US Contract 33 W. 17th St., 8th Floor, New York, New York 10011 Privacy Notice
Visualware, Inc. Quality Assurance US Contract 937 Sierra Dr., PO Box 668, Turlock, CA 95381 Privacy Statement
Appen Transcription and Annotation Service US, Philippines Contract Level 6/9 Help St., Chatswood, NSW 2067, Australia Privacy Statement
Cobalt Speech and Language, Inc. Language Modeling US

Contract

29 Scribner Rd, Tyngsboro, Massachusetts 01879 Privacy Statement
Amazon.com, Inc. Telephony Infrastructure

US

Contract 2021 Seventh Ave Seattle, Washington 98121 Privacy Notice
Cloud Elements Telephony Infrastructure US Contract 3858 Walnut St #235, Denver, CO 80205  
ElasticSearch Telephony Infrastructure US Contract 800 W. El Camino Real, Suite 350, Mountain View, CA 94040 General Privacy Statement
FiveTran Data Integration and Management US Contact 405 14th St Suite 1050 Oakland, California 94612 Privacy Policy

IPQualityScore, LLC

Fraud Prevention US Contract, Legitimate Interest PO Box 19052 Las Vegas, Nevada 89132 Privacy Policy
Pusher, Ltd Push Notifications US, UK Contract Eighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQ Privacy Policy
UserVoice, Inc. Analytics Provider US Contact 234 Fayetteville St., 3rd Floor, Raleigh, NC 27601 Privacy Policy
BugCrowd, Inc.

Penetration Testing

US Contract, Legitimate Interest 921 Front St., 1st Floor, San Francisco, CA 94111 Privacy Policy
Bharti Airtel Company Telephony Infrastructure India Contract Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India Online Privacy Policy
Bandwidth, Inc. Telephony Infrastructure US, EU Contract 900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606 Privacy Notice
Lumen Technologies Telephony Infrastructure

US, Brazil

Contract 100 CenturyLink Dr. Monroe, LA 71203 United States Privacy Policy
Colt Technologies Services Telephony Infrastructure UK Contract Colt House | 20 Great Eastern Street | London | EC2A 3EH | UK Data Privacy Information

Digital Realty Trust LP

Telephony Infrastructure US, Canada Contract 5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735 Privacy Practices
Equinix, Inc. Telephony Infrastructure US Contract One Lagoon Drive Fourth Floor Foster City, CA 94065 USA Privacy Statement
Google Cloud Platform Telephony Infrastructure, Analytics US

Contract

1600 Amphitheatre Parkway Mountain View, California 94043 GCP Privacy Notice
Google Privacy Policy
Intelliquent, Inc. Telephony Infrastructure US Contract 550 West Adams St., Suite 900, Chicago, IL 60661 Privacy Policy

Nippon Telegraph and Telephone Corporation

Telephony Infrastructure Japan Contract Otemachi First Square, East Tower, 5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, Japan Customer Personal Information Protection Policy
Peerless Network Telephony Infrastructure US Contract 433 W. Van Buren St., Suite 410S, Chicago, IL 60607 Privacy Policy
Purple Stone Telecom, Ltd. Telephony Infrastructure Hong Kong Contract Belgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong  

Rackspace

US, Inc.

Telephony Infrastructure US Contract 1 Fanatical Place San Antonio, TX 78218 Privacy Notice
Softbank Telephony Infrastructure Japan Contract -7-1 Kaigan, Minato-ku, Tokyo 105-7529 300 m Privacy
Symbio Networks Telephony Infrastructure Singapore Contract 2 International Business Park, #09-09, The Strategy, Singapore 609930 Privacy Policy
T-Mobile US, Inc. Telephony Infrastructure US Contract 12920 SE 38th Street Bellevue, Washington 98006 Privacy Notice

Voxbone SA

Telephony Infrastructure EU Contract Avenue Louise 489 6th Floor Brussels, B-1050 Belgium Privacy Notice

Braintree Payment Solutions,

LLC

Mobile and Web Payment Platform US Contract 1811 West North Avenue Chicago, IL 60622 United States Privacy Statement

Wolters Kluwer

Financial Services

US

Contract

Zuidpoolsingel 2 Alphen aan de Rijn, 2408 ZE

Privacy and Cookies Notice
Bill.com Mobile and Web Payment Platform US Contract 6220 America Center Drive, Suite 100. San Jose, CA 95002 Privacy Notice
CliftonLarson Allen LLP Financial Services US Contract 220 South 6th Street Suite 300 Minneapolis, MN 55402 United States Privacy Policy
Ernst & Young LLP Financial Services

UK

Contract 1 More London Riverside London SE1 2AF United Kingdom Privacy Statement
Armanino LLP Accounting software US Contract 12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583 Privacy Policy
Netsuite Accounting Software US Contract 2300 Oracle Way Austin, TX 78741 Privacy @ Oracle
Bishop Fox Penetration Testing US Contract, Legitimate Interest 8240 S Kyrene Rd Suite A113, Tempe, AZ 85284 Privacy Statement
Box.com Document Management US, EU, Canada, Japan, Australia Contract 900 Jefferson Avenue Redwood City, CA 94063 Privacy Notice
DocuSign Legal Services US Contract 221 Main St., Suite 1550. San Francisco, CA 94105 Privacy Notice
OneTrust Vendor Management Software US Contract 1350 Spring Street NW #500, Atlanta, GA, USA, 30309. Privacy Notice
Clearbit Marketing Software US Contract, Consent 548 Market St., #95879, San Francisco, CA 94104 Privacy Policy
Gainsight Customer Success Software US, India, Israel Contract, Consent 350 Bay Street, Suite 100. San Francisco, CA 94133 Privacy Policy
LeanSEM Marketing Software US Contract, Consent 50 W Liberty St, Ste 880, Reno, Nevada, 89501 Privacy Policy
Marketo Marketing Software US Contract, Consent 601 Townsend St., San Francisco, CA 94103 Privacy Notice

Outreach

Corp.

Marketing Software US Contract, Consent 333 Elliott Ave W #500. Seattle, WA 98119 Privacy Policy
RightWave, Inc. Marketing Software US Contract, Consent 255 N Market St, Ste 267, San Jose, CA 95110 Privacy Policy
Segment.io Inc. Marketing Software US Contract, Consent 101 Spear St., Fl. 1, San Francisco, CA 94105 Privacy Policy
Sendoso

Marketing Software

US Contract, Consent 447 Battery St. Floor 2. San Francisco, California 94111 Privacy Policy
Survey Monkey Analytics Provider US, EU Contract One Curiosity Way, San Mateo, CA 94403 Privacy Notice
Alyce Marketing Software US Contract, Consent 330 Cochituate Rd., Framingham, MA 01701 Privacy Policy
Nextroll, Inc. Marketing Software

US

Contract, Consent 2300 Harrison St., San Franciso, CA 6110 Service Privacy Notice
Mutiny Marketing Software US Contract, Consent 777 Florida St #304, San Francisco, CA 94110 Privacy Policy
Smartling Translation Services US Contract 1375 Broadway 14th Floor New York, NY 10018 Privacy Policy
Atlassian, Inc. Project Management US Contract Level 6, 341 George Street, Sydney, NSW 2000, Australia Privacy Policy
Data Transfer Impact Assessment
Cloud Security Statement
Security FAQs
Data Storage FAQs
GDPR Commitment
International Data Transfers
Demandbase, Inc. Sales Software US Contract 680 Folsom St. #400, San Francisco, CA 94107 Privacy Policy
Highspot, Inc. Project Management US, Australia Contract 2211 Elliott Ave Suite 400. Seattle, WA 98121 Privacy Policy
Lean Data Sales Software US Contract 2901 Patrick Henry Dr, Santa Clara, CA 95054 Privacy Policy

Salesforce

Sales Software US Contract Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 Privacy Policy
Workato, Inc. Sales Software US, Germany Contract 215 Castro St. Suite 300, Mountain View, CA 94041 Privacy Policy
Xactly Corp. Sales Software US Contract 221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030 Privacy Policy
Clari Sales Software US Contract 1154 Sonora Ct., Sunnyvale, CA 94086 Privacy Policy
Chili Piper Sales Software US Contract 309 Gold Street Suite 28E Brooklyn, NY 11201 Privacy Statement
LinkedIn Sales Software US Contract 605 W Maude Ave, Sunnyvale, CA 94085 Privacy Policy
UserVoice Sales Software US Contract 425 Bush Street Suite 600 San Francisco, CA 94108 Privacy Policy
All Bound, Inc. Sales Software US Contract 3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251 Privacy Policy
OpenAI, L.L.C. Analytics US Contract 3180 18th Street, San Francisco, CA 94110 Privacy Policy