Account Security

  • Updated

At Dialpad, the confidentiality, integrity, and availability of our service is of utmost importance. We understand that your communications are vital to business operations and must be secure and always available.  Our security measures take a comprehensive, multi-layered approach, ensuring that every element of your data is secure.


Dialpad leverages carefully selected third-party platforms and infrastructure, assuring that customer data and the assets stored or used for processing are protected. Leveraging Google Cloud Platform for all web applications and customer data, Google is [CR2] ISO 27001 certified and completed audits for SSAE16 / ISAE 3402 Type II (SOC 2 and SOC 3). Dialpad telephony engines are managed by Tier 1 data center providers across the globe.


Our applications continue to undergo comprehensive assessments by third-party organizations to ensure protection against known vulnerabilities, common penetration techniques, and development pitfalls. We practice secure development and testing methodologies and use encryption to safeguard customer data both in transit and at rest.


We use multiple layers of network and operational protection to ensure customer data is protected against tampering and eavesdropping. We implement best practices for protecting the network between our infrastructure and multiple carrier connections across the globe.

Privacy and Trust

Dialpad has been certified by PrivacyTrust, formerly eTrust, for meeting strict privacy and data protection requirements. We have procedures in place that limit access to sensitive information and systems to staff that have a need to know. Our comprehensive privacy policy is publicly available online, and our internal Information Security Policy is also available upon request.

Google Security Approved

Dialpad is a recommended application for G Suite. These applications are reviewed by Google and an independent third-party security firm to make sure they are safe, reliable, and meet the requirements for high-quality integrations. Google conducts a review of the application every 12 months to guarantee ongoing reliability.