Security and Trust

At Dialpad, the confidentiality, integrity, and availability of our service is of utmost importance. We understand that your communications are vital to business operations and must be secure and always available.  Our security measures take a ...

Keeping users secure is a must! Multi-factor authentication (MFA) is a security protocol that reduces the possibility of fraud and compromised accounts by requiring users to authenticate their identity with multiple methods. Dialpad’s simple, yet ...

Have you noticed unusual activity or unauthorized account changes? If so, your account may have been compromised.   Digital security is crucial; here at Dialpad, we aim to empower you with the knowledge and tools to secure and safeguar...

Dialpad offers customizable retention policies that allow you to choose what data to retain, for which business units, and for how long. By default, Dialpad retains your data until you choose to delete it, cancel your account, or set up a retenti...

As a steward of our customer's data, Dialpad rigorously reviews the systems and services of the third parties that process data on our behalf (known as "subprocessors"). 3rd party large language models (LLMs) like Vertex and OpenAI represent an eme...

Dialpad may engage and use third-party data processors with access to certain customer data (each, a "subprocessor") in order to support the delivery of our services. For example, we currently use subprocessors to provide infrastructure services and...

Curious about using Dialpad for healthcare telecommunication?  Great news, once a Business Associate Agreement (BAA) is signed, all Dialpad products can be used compliantly by healthcare industry customers. Let’s dive into the details of how ...

To support our customers in complying with the General Data Protection Regulation (GDPR), we allow all company administrators to sign a Data Processing Agreement (DPA) for their company.  Let’s look at how to accept your DPA and assign a Da...

To support our healthcare customers in complying with the Health Insurance Portability and Accountability Act (HIPAA), we allow Company Admins to sign a Business Associate Agreement (BAA) for their company. Let's take a look at how to sign and ac...

Have you ever picked up your phone, only to see the "SPAM likely" warning? This label is designated by the telephone carrier, in an attempt to protect people from robocalls and potential fraud. Common triggers include calls o riginating from multip...

At Dialpad, we support user-focused data privacy principles such as those embodied in the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). All of Dialpad’s products are compliant with these law...

When setting up your Dialpad account, you’ll need to confirm your E911 address. E911, or Enhanced 911, links your phone number to your location, ensuring emergency responders can quickly locate you if needed. Dialpad allows you to save multiple wo...

Dialpad protects your business and customer communications with enterprise-grade security that’s built right in.  Let's go over some common security questions. Are there session timeouts? Yes - sessions are timed out after 30 days for Di...

What is Spoofing? “Phone spoofing” relates to the number that shows up on caller ID. It’s used to trick people into picking up calls they otherwise wouldn’t (and get around the National Do Not Call Registry ). For a shady caller from outside the a...

Let's talk spoofing and spam calls. We've all been there, you answer a call from a local number and are immediately informed your car insurance is about to expire, or your credit card debt can magically be forgiven.  These instances certai...

The technology industry deals with security events on a regular basis. This article provides Dialpad's official response to such events to help you stay informed about how these major security events impact our products and services. If any events l...