Access Your Bill
To access your Company's charges, navigate to Dialpad.com > Admin Settings > Billing > Billing Summary
This page is divided into three sections:
- Current Plan: Provides a top-level overview of what you're currently paying for, an estimate of your next monthly billing statement, and when your next billing statement is due
- Payment Information: Displays current CC on file and the ability to update
- Billing History: Shows a chronological list of your past statements, the ability to download a PDF (click the billing date to view), and to add a note to your invoice.
What You're Paying For
Charges are broken out by the number of user, room, and/or fax lines on your account, as well as by local and toll-free lines. Any changes to the number of lines you made mid-cycle will be listed additionally.
Below your account charges are taxes and fees. These local, state and federal assessments are based on your Company’s billing address. Click Show to view each item in detail.
Taxes and Fees
Dialpad charges taxes and fees associated with providing telephony services. This section goes over items that you may see on your billing statement.
Federal Universal Service Fund
This is used to recover contributions Dialpad Communications is required to make to the federal Universal Service Fund, which is used to promote the access of telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries. Dialpad Communications is permitted, but not required, to recover these costs from its customers. The Federal Communications Commission (FCC) sets the applicable USF rate on a quarterly basis and is subject to change. Learn more here.
Federal Regulatory Assessment Fee
This goes to the Interstate Telecommunications Relay Service (TRS) Fund, which is used to support communications service for persons who have hearing or speech disabilities or who are deaf-blind. Learn more here.
Compliance and Administrative Cost Recovery Fee
The Compliance and Administrative Cost Recovery Fee (“CRF”) is a fee that Dialpad charges in order to recover the various costs and expenses that it incurs in connection with:
Complying with legal, regulatory, and other requirements, including without limitation federal, state, and local reporting and filing requirements.
Responding to subpoenas, civil investigative demands, and other official requests, and otherwise assisting with official investigations.
Reporting and managing payments to third-party telecommunications service providers.
Acquiring and protecting intellectual property, including without limitation through the filing and maintenance of patents, trademarks, and other proprietary rights.
The CRF is not a tax, nor is it mandated by any level of the government or government agency. The CRF is currently set at $1.99 per active user line for Dialpad.com customers.
E911 Regulatory Recovery Fee
Dialpad is required to provide Emergency 911 (e911) services by the Federal Communications Commission (FCC). The FCC allows us to charge a recurring monthly fee that is used for next generation costs to support computer software and hardware upgrades that allow public safety answering points (PSAPs) to send assistance to the registered location of a 911 caller. The e911 Regulatory Recovery fee of $0.99 is charged for each line of Dialpad.com services that have the ability to place outbound calls. Visit the FCC Website for more information about e911.
State and Local Taxes
Items under this section are taxes and surcharges levied by state, local, or municipal governments. For example, California imposes a number of charges on end users including Local Utility Users Taxes and six mandated telecommunications all-end-user surcharges supporting various public programs, such as the CA Teleconnect Fund which provides a 50% discount on select communications services to schools, libraries, hospitals and other non-profit organizations.
Dialpad Tip: The CRF and E911 charge is per month, per user so if your account is billed annually you will be charged for 12 months of this fee at the time of purchase.
Canadian Offices Only: GST/HST
The goods and services tax (GST) is a tax that applies to most supplies of and services in Canada. Generally, the harmonized sales tax (HST) is imposed in provinces that have harmonized their provincial sales tax with GST; these provinces are referred to as the "participating provinces."
The participating provinces are:
- New Brunswick
- Nova Scotia
- Newfoundland and Labrador
- Prince Edward Island
The remaining provinces and territories GST is imposed on taxable goods and services. In these provinces, there may also be a provincial sales tax or retail sales tax in place.
Update Payment Info
To update your payment info, navigate to Dialpad.com > Admin Settings > Billing > Billing Summary > Payment Information and click Edit.
Your payment info should be updated within 24 hours.
Upgrade your Account
On a trial and ready to upgrade to paid? Navigate to Dialpad.com > Admin Settings > Billing > Billing Summary > Upgrade Account
Looking to upgrade from Standard to Pro? Dialpad Administrators can upgrade their team straight from their Billing Summary page.
When you upgrade you'll receive a prorated charge for the new plan. Keep in mind that in order to self-upgrade to Pro, your account will need to:
- Be currently active (not in a trial or on hold)
- Only have 1 Office
- Be paid by credit card
If you need 100 or more user accounts, reach out to our sales team directly.
Have more billing and payment questions? Check out our FAQ.