Reset Polycom UCS VVX Admin Password

  • Updated

Forgot your Admin password? We've all been there. 

Easily reset your Admin password to 456 on Polycom UCS VVX phones by following the steps in this short guide.

Reset Poly Admin Password

Resetting your Polycom UCS VVX phone Admin password to 456 is a simple 2 step process.

  1. Restart the phone by powering it down (unplug it, count to 10, and then plug it back in)
  2. While phone is powering back up (you have about 5-10 seconds to complete this step) press and hold the 1, 3, 5 keys simultaneously during the Updater/BootROM countdown process
    • If you see 'loading application' and no countdown on your screen, select 'cancel' to see the countdown

The new Polycom default password is now 456.

You can now enter this into the local IP to begin re-activating your device. 


Will this work on all Polycom phones?

No. These steps will not work on Poly VVX 250, 350, or 450 Obi Edition phones.

Can I choose a different password?

No. When you are resetting your password, Polycom automatically configures as 456.