United Kingdom Porting Guide

  • Published on Aug 14, 2023
  • 1 minute(s) read

Need to port a number from the United Kingdom? This guide will walk you through the process.

Supported Number Types

Dialpad can port the following British  number (GB +44) types:

  • Geographic Number 
  • Toll-Free Number
  • Mobile numbers 

Required Documents

In order to complete your port request, Dialpad requires the following documents. 

  • LOA
  • Latest Invoice from current carrier

Document List 

Click the links below to obtain the LOA for your port request.

How Long Will it Take?

The standard lead time (SLT) for a port request is:

  • 22 business days for geographic numbers
  • 22 business days for toll-free numbers
  • 5 business days for mobile numbers
Note: 
Additional time is added if there is a rejection for missing/incorrect information.

Porting Requirements

Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.

  • The full list of phone numbers you want to port including the country code
  • The LOA must be signed by the person who has administrative rights on the account with the current carrier.
  • It is mandatory to provide the zip code where the requested number is located

Possible Port Rejection Reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request. 

  • Incorrect end user name
  • Zip code of the service address is missing or incorrect
  • Number is not active
  • Requested number is part of a range of other numbers


For Mobile DIDs only:

  • Incorrect PAC code or PAC code is older than 30 days.

Porting Checklist

  • LOA is filled out, dated, and signed
  • Latest invoice from current carrier
  • All numbers are active with your current carrier
  • All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
  • You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.

Cost

We charge a one-time porting fee for the United Kingdom. For more information please reach out to [email protected].

More Information

Be sure to read our Porting FAQs for more information on the porting process.