United Kingdom Porting Guide
- 14 Aug 2023
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United Kingdom Porting Guide
- Updated on 14 Aug 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
- New
Article Summary
This guide provides information on how to port a number from the United Kingdom. Dialpad supports porting of geographic, toll-free, and mobile numbers. To complete the port request, required documents include a Letter of Authorization (LOA) and the latest invoice from the current carrier. The standard lead time for porting is 22 business days for geographic and toll-free numbers, and 5 business days for mobile numbers. Portability is available with larger operators but not all operators, so it is important to check with the current number operator. Possible reasons for port rejection include incorrect information or an inactive number. A checklist is provided to ensure all necessary steps are taken before submitting the port request. There is a one-time porting fee for the United Kingdom, and more information can be found on Dialpad's website.
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Need to port a number from the United Kingdom? This guide will walk you through the process.
Supported Number Types
Dialpad can port the following British number (GB +44) types:
- Geographic Number
- Toll-Free Number
- Mobile numbers
Required Documents
In order to complete your port request, Dialpad requires the following documents.
- LOA
- Latest Invoice from current carrier
Document List
Click the links below to obtain the LOA for your port request.
How Long Will it Take?
The standard lead time (SLT) for a port request is:
- 22 business days for geographic numbers
- 22 business days for toll-free numbers
- 5 business days for mobile numbers
Note:
Additional time is added if there is a rejection for missing/incorrect information.
Porting Requirements
Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.
- The full list of phone numbers you want to port including the country code
- The LOA must be signed by the person who has administrative rights on the account with the current carrier.
- It is mandatory to provide the zip code where the requested number is located
Possible Port Rejection Reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
- Incorrect end user name
- Zip code of the service address is missing or incorrect
- Number is not active
- Requested number is part of a range of other numbers
For Mobile DIDs only:
- Incorrect PAC code or PAC code is older than 30 days.
Porting Checklist
- LOA is filled out, dated, and signed
- Latest invoice from current carrier
- All numbers are active with your current carrier
- All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
- You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.
Cost
We charge a one-time porting fee for the United Kingdom. For more information please reach out to [email protected].
More Information
Be sure to read our Porting FAQs for more information on the porting process.
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