Transfer Calls to a Hold Queue on your Polycom
- 02 Jun 2023
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Transfer Calls to a Hold Queue on your Polycom
- Updated on 02 Jun 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
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Users have the ability to transfer a call to another user's individual hold queue and have that call be answerable on the desk phone. Just follow the steps laid out below:
- While on an active call, click on More from your desk phone
- Press the down button until you land on, Transfer to Hold, select it by pressing the button underneath it
- Select your intended target from the list that populates below or search for them by pressing search.
- Once the call has been transferred, the intended target will see a message appear on their desk phone's screen letting them know they have a caller on hold. To answer they just need to select Take Call.
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