Need to manage large volumes of incoming calls? Dialpad's Call Park feature allows Agents to handle calls as a team by moving incoming calls to a "parking lot" where teammates can pick them up from another extension.
Let's take a look at how parking a call works.
Who can use this
Call parking is available for all users. Please reach out to Customer Care to discuss adding this feature to your plan.
An Office can park up to 50 calls at a time on their Main Line or Department, and only operators within the same office/department can view these parked calls.
Park a call
To park a call:
Select Park
Select which line you wish to park the call in
Dialpad will park the call in the Parked section of the Main Line or Department inbox, ready for another team member to take over.
Tip
The maximum hold time determines how long a call can be parked before being answered. If not answered, it will route to the Mainline or Department fallback option, preventing callers from getting stuck in a loop.
Unpark a call
To unpark a call from the Dialpad app, navigate to the Parked section of your Shared Line or Department inbox.
Here you'll see the caller's name (Caller ID), who parked the call, and when.
Select Take call to join the call and connect with the caller.
Call parking on desk phones
To learn how to park a call on a desk phone, read this Help Center article.
To learn how to park a call for a department on a desk phone, read this Help Center article.