Need to manage large volumes of incoming calls? Dialpad's Call Park feature allows Agents to handle calls as a team by moving incoming calls to a "parking lot" where teammates can pick them up from another extension.
Let's take a look at how parking a call works.
Who can use this
Call parking is available for all users. Please reach out to Customer Care to discuss adding this feature to your plan.
An Office can park up to 50 calls at a time on its main line, and only operators within the same Office can view them.
Park a call on the Main Line
To park a call on the Main Line:
Select Park
Dialpad will park the call in the Parked section of the Main Line inbox, ready for another team member to take over.
Tip
The maximum hold time determines how long a call can be parked on the Main Line before being answered. If not answered, it will route to the Mainline fallback option, preventing callers from getting stuck in a loop.
Unpark a call on the Main Line
To unpark a call on the Main Line from the Dialpad app, navigate to the Parked section of your Shared Line inbox.
Here you'll see the caller's name (Caller ID), who parked the call, and when it was parked.
Select Take call to join the call and connect with the caller.
Call parking on desk phones
To learn how to park a call on a desk phone, read this Help Center article.