Reset Polycom UCS VVX Admin Password
  • 31 May 2023
  • 1 Minute to read
  • Dark
  • PDF

Reset Polycom UCS VVX Admin Password

  • Dark
  • PDF

Article Summary

Forgot your Admin password? We've all been there. 

Easily reset your Admin password to 456 or 789 on Polycom UCS VVX phones by following the steps in this short guide.

Reset Poly Admin Password

To reset your Polycom UCS VVX phone Admin password:

  1. Locate the MAC address (serial number) of the phone. 
    • The MAC address can be found on the rear/bottom of the phone, or you can see the MAC address by pressing Menu > Status > Platform > Phon
  2. Restart the phone — unplug it, count to 10, and then plug it back in
  3. While the phone is powering back up press and hold the 1, 3, 5 keys simultaneously 
    • You have about 5-10 seconds to complete this step
    • If you see 'loading application' and no countdown on your screen, select 'cancel' to see the countdown
  4. Enter the MAC address of the phone (not case sensitive). 
    • To switch between alpha and numeric depress “mode”

That's it! You should now be able to log into the phone with the default admin password of "456" or "789

You can now enter this into the local IP to begin re-activating your device.


Will this work on all Polycom phones?

No. These steps will not work on Poly VVX 250, 350, or 450 Obi Edition phones.

Can I choose a different password?

No. When you are resetting your password, Polycom automatically configures as 456 or 789.

Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.