Reset Polycom UCS VVX Admin Password

Forgot your Admin password? We've all been there. 

Easily reset your Admin password to 456 or 789 on Polycom UCS VVX phones by following the steps in this short guide.

Reset Poly Admin Password

To reset your Polycom UCS VVX phone Admin password:

1. Locate the MAC address (serial number) of the phone. 
   • The MAC address can be found on the rear/bottom of the phone, or you can see the MAC address by pressing Menu > Status > Platform > Phon
2. Restart the phone — unplug it, count to 10, and then plug it back in
3. While the phone is powering back up press and hold the 1, 3, 5 keys simultaneously 
   • You have about 5-10 seconds to complete this step
   • If you see 'loading application' and no countdown on your screen, select 'cancel' to see the countdown
4. Enter the MAC address of the phone (not case sensitive). 
   • To switch between alpha and numeric depress “mode”

That's it! You should now be able to log into the phone with the default admin password of "456" or "789" 

You can now enter this into the local IP to begin re-activating your device.