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Office Setup
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Office Setup
12 Articles
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Requirements for New International Toll-Free Phone Numbers
Government regulations and required documentation for international toll-free phone numbers vary per country — we’re here to make it easier to remember what you need for where. Why use a toll-free number? Toll-free phone numbers provide cal...
Updated on : 27 Sep 2023
Add and Manage Multiple Offices
Managing multiple Offices within Dialpad will require you to become a Company Admin . For open sign-up accounts (meaning you signed up with Hotmail, Yahoo, etc.), have your primary Office Admin reach out to our support team to enable Company Adm...
Updated on : 18 Sep 2023
Set Business Hours
Dialpad lets you set business hours for your Main Line, Departments, and Contact Centers in addition to Personal Working Hours . You just need to be an Admin, and then you're ready to set normal or split business hours. Let's take a look at ho...
Updated on : 02 Sep 2023
Manage a Main Line
Companies are provided with a Main Line number when they sign up with Dialpad. This number serves as the go-to number for the entire business, and Dialpad allows you to then assign Operators and customize settings to meet your business needs. Le...
Updated on : 02 Sep 2023
Introducing Dialpad to Your Team
Making the shift to an all-cloud platform like Dialpad means less friction between your business tools and increased productivity from your entire team. Here's an example of a welcome email to share with the rest of your team. Feel free to copy th...
Updated on : 29 May 2023
Shared Company Contacts
Have contacts you'd like to share across your Company? Simply upload a CSV file of your existing contacts to Dialpad and your contacts will be available for everyone within your company. Let's dive into how this works. Who Can Use This Feature? ...
Updated on : 14 Aug 2023
Number Assignment FAQs
Let's go over a few common questions regarding number assignments. How do I see all the numbers assigned to my team members? To see all the numbers assigned to your individual team members, head to your Admin Settings from Dialpad.com Navigate ...
Updated on : 02 Sep 2023
Dialpad Self-Start Deployment Guide
Use this self-start deployment guide as assistance through the deployment and migration process with Dialpad. Our Professional Services Team offers a variety of packages to you started, but we know some people prefer to do it on their own. For yo...
Updated on : 21 Jun 2023
Set Holiday Hours & Routing Rules
Configure holiday hours to route calls for a Main Line, Department, or Contact Center. Routing for holiday hours overrides business hours during the designated date(s). You can select holiday dates from default options in select countries, or ...
Updated on : 02 Sep 2023
Manage an Office
Configure your office, your way. Set settings such as caller ID or call recording extend across all Users in an Office. Let's dive into the details of managing an Office. Who Can Use This Feature Company and Office Admins can access and manage...
Updated on : 02 Sep 2023
Requirements for New International Geographic and Mobile Phone Numbers
Worried about government regulations and required documentation for international geographic and mobile phone numbers? We’re here to take out the mystery and make it easier to remember what you need for which country. What is a Geographic Number?...
Updated on : 27 Sep 2023
How to Request a New Caller ID Name
Need to add a Caller ID display name to your number? Dialpad makes it easy for Company Admins to update their own and their team’s Caller IDs. Let's take a look at how. Who Can Use This Feature Company Admins on Dialpad Ai Voice, Ai Sales...
Updated on : 14 Aug 2023
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