Office Setup

Use this self-start deployment guide as assistance through the deployment and migration process with Dialpad. Our Professional Services Team offers a variety of packages to you started, but we know some people prefer to do it on their own. For yo...

Managing multiple offices within Dialpad will require you to become a  Company Admin . For open sign-up accounts (meaning you signed up with Hotmail, Yahoo, etc.), have your primary office admin reach out to our  Customer Care Team to en...

Configure your office, your way. Set settings such as caller ID or call recording extend across all users in an office. Let's dive into the details of managing an office. Who can use this Company and office admins can access and manage office ...

With built-in speech recognition and natural language processing, Dialpad Ai   delivers insights and automates workflows across employee and customer experiences.  Enable AI across your company, office, or shared lines to give your...

Companies are given a Main Line number when they sign up with Dialpad.  This number serves as the go-to number for your entire business —multiple team members (called operators) can place and receive calls from this number.  Let's loo...

Dialpad lets you set business hours for your main line, departments, and contact centers in addition to Personal Working Hours . You just need to be an admin, and then you're ready to set normal or split business hours. Let's take a look at ho...

Set your office timezone so that your  personal working hours  are accurate.  To set your office timezone, head to Your Settings from Dialpad.com: Navigate to Timezone Select the  desired timezone If y...

Have contacts you'd like to share across your company? Simply upload a CSV file of your existing contacts to Dialpad and your contacts will be available for everyone within your company. Let's dive into how this works. Who can use this  ...

Configure holiday hours to route calls for a Main Line, Department, or Contact Center. Routing for holiday hours overrides business hours  during the designated date(s). You can select holiday dates from default options in select countries, o...

Need to add a caller ID display name to your number? Dialpad makes it easy for company admins to update their own and their team’s caller IDs. Let's take a look at the details. Who can use this Company admins on Dialpad Connect, Dialpad S...

Let's go over a few common questions regarding number assignments. How do I see all the numbers assigned to my team members? To see all the numbers assigned to your individual team members, head to your Dialpad Admin Settings. Navigate to Use...

Worried about government regulations and required documentation for international geographic and mobile phone numbers? We’re here to take out the mystery and make it easier to remember what you need for which country. What is a Geographic Number?...

Government regulations and required documentation for international toll-free phone numbers vary per country — we’re here to make it easier to remember what you need for where. Why use a toll-free number? Toll-free phone numbers provide cal...