Office Setup

Government regulations and required documentation for international toll-free phone numbers vary per country — we’re here to make it easier to remember what you need for where. Why use a toll-free number? Toll-free phone numbers provide cal...

Managing multiple Offices within Dialpad will require you to become a  Company Admin . For open sign-up accounts (meaning you signed up with Hotmail, Yahoo, etc.), have your primary Office Admin reach out to our  support team to enable Company Adm...

Dialpad lets you set business hours for your Main Line, Departments, and Contact Centers in addition to Personal Working Hours . You just need to be an Admin, and then you're ready to set normal or split business hours. Let's take a look at ho...

Companies are provided with a Main Line number when they sign up with Dialpad. This number serves as the go-to number for the entire business, and Dialpad allows you to then assign Operators and customize settings to meet your business needs. Le...

Making the shift to an all-cloud platform like Dialpad means less friction between your business tools and increased productivity from your entire team.  Here's an example of a welcome email to share with the rest of your team. Feel free to copy th...

Have contacts you'd like to share across your Company? Simply upload a CSV file of your existing contacts to Dialpad and your contacts will be available for everyone within your company. Let's dive into how this works. Who Can Use This Feature? ...

Let's go over a few common questions regarding number assignments. How do I see all the numbers assigned to my team members? To see all the numbers assigned to your individual team members, head to your Admin Settings from Dialpad.com  Navigate ...

Use this self-start deployment guide as assistance through the deployment and migration process with Dialpad. Our Professional Services Team offers a variety of packages to you started, but we know some people prefer to do it on their own. For yo...

Configure holiday hours to route calls for a Main Line, Department, or Contact Center. Routing for holiday hours overrides  business hours  during the designated date(s). You can select holiday dates from default options in select countries, or ...

Configure your office, your way. Set settings such as caller ID or call recording extend across all Users in an Office. Let's dive into the details of managing an Office. Who Can Use This Feature Company and Office Admins can access and manage...

Worried about government regulations and required documentation for international geographic and mobile phone numbers? We’re here to take out the mystery and make it easier to remember what you need for which country. What is a Geographic Number?...

Need to add a Caller ID display name to your number? Dialpad makes it easy for Company Admins to update their own and their team’s Caller IDs. Let's take a look at how. Who Can Use This Feature Company Admins on Dialpad Ai Voice, Ai Sales...