---
title: "Manage Dialpad Licenses"
slug: "manage-dialpad-license-billing"
description: "Learn how to manage your license billing to make sure you only pay what you need. "
tags: ["Purchase", "licenses", "Billing and payments", "purchase license"]
updated: 2025-09-26T21:33:10Z
published: 2025-09-26T21:33:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Dialpad Licenses

Managing and adding licenses for your team is a breeze. Once a license is purchased, you can:

- [Add user accounts](/v1/docs/add-remove-team-members)
- [Add room phones](/v1/docs/manage-a-room-phone)
- Adding numbers for Shared Lines, such as a [Department](/v1/docs/create-manage-a-department) or [Contact Center](/v1/docs/manage-a-contact-center)
- [Add a fax number](/v1/docs/purchase-and-assign-fax-licenses)
- [Transfer it to another user](https://help.dialpad.com/docs/manage-your-users#transfer-licenses)

Licenses can be purchased during a billing cycle and prorated to the next one.

> [!NOTE]
> Note
> 
> You can only create user accounts for as many licenses as you have available, so be sure not to over-invite team members. Remember, Dialpad charges for all purchased licenses, **even if they're inactive and unassigned**.

This article covers Dialpad licensing; if you want to purchase Dialpad Meetings licenses, please go to [this Help Center article](/v1/docs/manage-dialpad-meetings-business-licenses).

Let's take a look at managing licenses in Dialpad.

## Purchase licenses

Licenses can be purchased in three places from your **Dialpad Admin Settings**

1. From **Company Settings**
2. From the **Billing menu**
3. From **Office settings**

Let's look at how each method works.

> [!CAUTION]
> Note
> 
> Depending on your plan, you may not be able to purchase licenses from the Dialpad Admin Portal. If you do not see this option, please contact your Customer Success Manager for assistance.

### Purchase licenses from the Company Settings

To purchase licenses from the Company Settings, head to your **Dialpad Admin Settings.**

1. Select **My Company** from the drop-down menu
2. Navigate to **Licenses**
3. Select **Purchase licenses**
4. Enter the number of licenses or add-on to be purchases
5. Select **Next**
6. Review your payment summary
7. Select **Confirm Purchase**

[YouTube video player](https://www.youtube.com/embed/USf5SOU7J8Y?si=XQTPs4nyNPehPAoA)

### **Purchase licenses from the Billing menu**

To purchase licenses from the billing menu, head to your **Dialpad Admin Settings**.

1. Select **Billing**
2. Select **Purchase Licenses**
3. Enter the number of licenses or add-ons to be purchased
4. Select **Next**
5. Review your payment summary
6. Select **Confirm Purchase**

[Embedded content](https://app.vidgrid.com/embed/w6TiKFUbjtB0)

### **Purchase licenses from your Office Settings**

To purchase a license from your Office Settings, head to your **Dialpad Admin Settings**.

1. Navigate to **Office**
2. Select **Licenses**
3. Select **Purchase Licenses**
4. Enter the number of licenses or add-ons to be purchased
5. Select **Next**
6. Review your purchase
7. Select **Confirm Purchase**

[Embedded content](https://app.vidgrid.com/embed/zViTP1NFx4TX)

## Remove licenses

Save your company money by removing licenses that are no longer needed.

For companies who are not on a contracted (invoiced) plan, Office Admins can schedule license removals from their Admin Settings.

If you are on a contracted plan, you won't see this option, so please contact your Customer Success Manager for assistance.

To remove licenses, go to your **Dialpad Admin Settings**.

1. Navigate to **Office**
2. Select **Licenses**
3. Select **Remove Licenses**or **Remove Add-Ons**
4. Enter the number of licenses or add-ons to be removed
5. Select **Next**
6. Review the changes
7. Select **Remove Licenses**

[Embedded content](https://app.vidgrid.com/embed/Xlr4zWwXSDra)

> [!NOTE]
> Note
> 
> Licenses scheduled for removal are removed at the end of the current billing cycle.
> 
> This can vary depending on your company's plan and contract type — please contact your Customer Success Manager if you have any questions.

## Restore licenses scheduled for removal

Since licenses scheduled for removal are only removed at the end of the current billing cycle, you can cancel the removal and store these licenses as available (unless stated otherwise in your contract terms).

To restore licenses, go to your **Dialpad Admin Settings**.

1. Select **Billing**
2. Select **Purchase License**
3. Enter the number of licenses or add-ons less than or equal to the licenses scheduled for removal
4. Select **Next**
5. Review your purchase
6. Select **Confirm Purchase**

[Embedded content](https://app.vidgrid.com/embed/NckVStZj9rVK)

Restoring these licenses does not incur additional charges or fees, as they must still be removed.

## Related

- [Dialpad Billing FAQs](/dialpad-billing-faqs.md)
- [Manage Your Users](/manage-your-users.md)
- [Manage Dialpad Meetings Business Licenses](/manage-dialpad-meetings-business-licenses.md)
- [Purchase and Assign Fax Licenses](/purchase-and-assign-fax-licenses.md)