Ai Contact Center
  • 15 Sep 2023
  • 1 Minute to read
  • Dark
    Light
  • PDF

Ai Contact Center

  • Dark
    Light
  • PDF

Article Summary

Dialpad's Ai Contact Center is the world’s most advanced omnichannel contact center, offering Ai-enabled digital, inbound, and outbound voice capabilities designed to deliver excellent customer outcomes.
We help organizations understand their customers better so they can reduce churn, streamline agent & supervisor workflows to increase productivity, and dramatically improve customer-centric metrics.


Features

Dialpad Ai Contact Center provides a toolset that delivers real-time Ai suggestions for both agents and supervisors, improving standards of service both in real-time and post call review.

Customers can easily interact with your business in any channel they choose, including an AI-powered virtual assistant, solving problems quickly and gaining trust in your brand.

Let's go over some highlights. 

Powerful Ai Tools and Integrations

Instantly connect digital and voice agents to customer information, internal knowledge resources, scripted responses, and automations. Agents know exactly what customers need and have the resources to help them, no matter their entry point. This helps agents provide easy and seamless support across the full customer journey—even if they’re working inside another platform like Salesforce.

Real-time Ai Analysis

Dialpad Ai Contact Center helps coach and support agents by providing a suite of robust supervisor tools powered by artificial intelligence, like sentiment analysis and Ai CSAT, which help increase customer satisfaction and loyalty, improve agent productivity, and reduce customer
and agent churn—all while ensuring proper SLA adherence.

Ai Powered Coaching Tools

Conversational Ai determines customer intent in both our Ai Virtual Agent and digital channels to improve path selection and personalization. Customers can easily escalate to live agents in
voice and digital channels, allowing Agents to serve customers quicker and easier.
Live
Real-time Assist (RTA) cards and Ai Agent Assist ensure agents have access to the right information at the right time. RTA cards deliver pre-programmed responses surfaced by Dialpad Ai. Ai Agent
Assist acts as the single point of access for all agent knowledge, immediately surfacing relevant information from any connected knowledge center. 

Was this article helpful?

What's Next