If you need to set up a desk phone for an executive assistant (EA), you can enable the EA’s desk phone to ring for calls intended for the executive.
Note
You can only configure user desk phones as an EA. Room phones can’t be set up for EA use.
When used for incoming calls, the EA has a line key tied to an extension or DID. The behavior of the desk phone & line keys includes:
Incoming calls ring the configured desk phones simultaneously.
When a desk phone answers a call, the status LED turns green; on the other phones, the status LED turns red.
When the call completes, all status lights turn off (green) once more.
If the EA is on a call that they want to transfer to their executive, they can transfer the call to them.
Add an Executive Assistant Line for desk phones
If you would like to add an executive assistant line, please read this Help Center article.