With Dialpad, you can select and use any audio device supported by your OS as the source of audio, including microphones and speakers. However, depending on your device, the call quality and support capabilities will vary. For optimal results, a high-quality device is recommended, especially in noisy or high-density environments.
Dialpad provides noise cancellation and echo cancellation on every audio, video call, and meeting. The majority of higher-quality devices or headsets also provide effective capabilities that can further improve the effectiveness of noise and echo cancellation on Dialpad calls.
Please refer to the device manufacturer’s website for recommendations on the best device for your environment, or contact your Dialpad representative for a recommendation.
Recommendations for quality headsets and audio devices
To ensure your calls succeed with quality, there are several factors to consider when choosing a device to connect to your PC, such as:
Use a name-brand device known for quality
Use a device that is UC (unified communications) certified
Choose a device with noise cancellation appropriate for your environment
Do not use the built-in computer Bluetooth. Use a USB Bluetooth dongle, or a direct USB connection instead
One ear or two ear headsets are personal preference, but two ears can help provide the best audio experience in noisy environments
Make sure you have the latest driver for your device to avoid issues
Ensure that you don’t have environmental interference with your wireless device
Check the wireless device specifications or consult with the manufacturer
Thick walls, distance, or dense wireless environments can all have a negative impact on voice quality
Tip
We don’t recommend using your computer’s native Bluetooth to connect to a wireless device because the audio is not tuned for voice communications.
Bluetooth vs DECT: What is the difference?
Most Bluetooth devices can easily pair with other devices. DECT (Digital Enhanced Cordless Telecommunications) relies on its base station and is limited to the desk phones or soft phones with which it is paired.
Let's look at the key differences:
Bluetooth | DECT |
|---|---|
Supports up to 8 connections simultaneously | Dedicated to one connection only, which provides omnichannel connectivity to a device |
Range: Class 1: 330 feet, Class 2: 33 feet, | Range: Typically around 300 feet |
Great for Desktop Apps and the Mobile App | Great for extending Desk Phones |
Dialpad doesn’t recommend using plug-and-play, driverless headsets, as they often have quality issues due to outdated drivers and custom settings not being applied.
Device integration support (WebHID)
Dialpad is well-integrated with WebHID headsets to provide an enhanced call experience. With this integration, users can answer incoming calls or hang up active calls from the device.
Learn more about enabling and using your WebHID headset in this Help Center article.
Third-party software for your audio device
Many device manufacturers provide software with their headsets, such as Jabra and Plantronics. This software is often not required for the device to work well with Dialpad. It can be beneficial to install firmware updates or further customize the device for an enhanced experience. Dialpad doesn’t provide support for these third-party tools, but may recommend updating firmware in some rare support cases.