Park a Call on Your Main Line
  • 09 Jan 2024
  • 1 Minute to read
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Park a Call on Your Main Line

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Article Summary

Need to manage large volumes of incoming calls? Dialpad's Call Park feature allows Agents to handle calls as a team by moving incoming calls to a "parking lot" where teammates can then pick up the calls from another extension. 

Let's take a look at how parking a call works.

Who can use this feature

Call parking is available to customers on the Pro and Enterprise plans, but you must reach out to our Support Team to enable it.

An Office can park up to 50 calls at a time on their Main Line. 

Park a call

To park a call: 

  1. Select More 
  2. Select Park call to main line 

Dialpad will park the call and place it in the Parked section of the Main Line's inbox, ready for another team member to take over.

Unpark a call 

To unpark a call from the Dialpad app, navigate to the Parked section of your Shared Line inbox.

Here you'll see the caller's name, or Caller ID, as well as who parked the call and at what time.

Select Take call to join the call and connect with the caller. 

take_parked_call.png

Park a call — Polycom VVX (OBi edition)

To park a call on a Polycom VVX (OBi Edition) phone, select More and click Park.

poly_park.png

Dialpad will park the call on the Main Line for any other team member to claim.

poly_park_succesful.png

Unpark a call — Polycom VVX (OBi edition)

To unpark a call using a Polycom VVX (OBi Edition) device:

  1. Select More (while not on an active call)
  2. Select Parked Calls to see the number of calls parked on the Main Line
    poly_parked_calls.png
  3. Select the desired call and click Unpark
    poly_unpark.png

To park a call on your Yealink device, select the Park button during an active call. 

park_call_yealink.png

To unpark a call on your Yealink device: 

  1. Select the More button on your Yealink device
    yealink_more.png
  2. Select Parking
    yealink_parking.png
  3. Select the desired call 
  4. Select Unpark 
    unpark_yealink.png

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