Create a Webchat Channel

Use a Webchat channel to provide quick and convenient customer support via your website.

Agents will receive live messages in their Digital Contact Center and can respond without leaving the Dialpad app. Emojis, images, and file sharing are all available to help you improve customer engagement and increase conversion rates.

Let’s dive into the details.

Who can use this feature

Webchat channel creation and deployment is currently in an Early Adopter Program.

Once released, this feature will be available to Ai Voice, Ai Contact Center and Ai Sales users with a digital plan. 

Create a Webchat channel

Create a Webchat channel to start receiving interactions from your website(s).

To create a Webchat channel, head to your Dialpad Admin Settings.

1. Select Channels and Workflows

2. Select Digital Channels

3. Select Add Digital Channel

   

4. Name your channel

5. Select Webchat from the Digital Workflow drop-down

6. Select the Digital Contact Center where the channel will be deployed

   

7. Select Add Channel

Customize a Webchat channel

Once your Webchat channel has been created, it's time to customize it. Dialpad lets you upload your own logos, change the colors and fonts, and more!

To customize the appearance of your channel, head to your Dialpad Admin Settings.

1. Navigate to Channels & Workflows

2. Select Digital Channels

3. Select the desired channel

4. Select Appearance

   

5. Update your colors, font, and logo

6. Select Save changes

Deploy a Webchat channel

Now that you’ve customized the appearance of your Webchat experiences, it’s time to deploy it.

To deploy a Webchat channel, head to your Dialpad Admin Settings.

1. Navigate to Channels & Workflows

2. Select Digital Channels

3. Select the desired channel

4. Select Deploy

From the Deploy Section, you can copy the short link to test your connection (recommended), or select Copy code to copy and paste the code snippet into your website.

More information

Questions about how to manage your Digital Contact Center? Be sure to read this Help Center article for more information.