Configure Sound, Headset, & Video for Meetings
    • 13 Oct 2023
    • 3 Minutes to read
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    • PDF

    Configure Sound, Headset, & Video for Meetings

    • Dark
    • PDF

    Article summary

    Whether joining from your computer or your phone, connecting your audio and video is an important first step to using Dialpad Meetings.

    Let’s take a look at the different ways you can connect your audio and video, starting with your computer.

    Your computer

    Connecting to the Dialpad Meetings with access to video and screen share via a computer requires either:

    • Google Chrome
    • Microsoft Edge (80.0.361.69 and above)
    • The Desktop App (Mac/Windows) 

    If you want to connect with audio and to view screen shares only, you can also use:

    • Firefox
    • Safari 11 or higher

    More information on supported browsers is located here

    To connect your audio via your computer:

    1. Join the meeting via URL
    2. Ensure you’ve granted permission for your browser to use your camera and mic (your browser will remember your preference)
    3. Verify which camera/speaker/mic you want to use
    4. Verify if you want your camera/mic on or off

    Dialpad Meetings Tip:
    Need to make an adjustment to your camera/mic/speaker after you've joined? Click on the Mic and Camera Settings from the More menu along the bottom bar.

    Your phone

    Depending on your plan type, there are two ways you can connect your audio via phone:

    Dial the Meetings # (Free & Business)

    • Dial the meeting # from your phone
    • Enter your organizer/participant PIN (if required)

    Have Dialpad Meetings Call Me (Business)

    Before you follow these steps, make sure you’ve added an organizer phone #.

    • Join the meeting via URL
    • Click My Phone at the top of your screen
    • Select your organizer # and click Call Me

    Looking to auto-dial out to Participants?

    View screen share or present only

    If you want to join a meeting where you just want to listen or share your screen select Join without audio and video when joining a meeting.

    This is helpful for cases where:

    • You’ve joined the meeting by phone prior to accessing the URL
    • You need to listen but not speak or connect your video 

    Connect a headset

    In most cases, you should only need to do the following to connect a headset to your meeting:

    • Connect your headset device to your computer
    • Join the meeting via URL
    • Confirm your preferred headset device from the settings drop-down 

    Dialpad Meetings Tip:
    Need to test your headset before joining? Click Play Test Sound in the Audio Settings pop-up.

    Troubleshoot headset connectivity

    If your headset isn’t cooperating, there are a few different ways you can troubleshoot the issues.

    Check mic settings in your browser

    For when you’ve already connected your headset:

    • Click on the camera icon in your browser bar
    • Check the option to allow microphone access
    • Select your microphone from the drop-down menu

    Verify Chrome can recognize your device

    • Connect your headset to your computer
    • Open Chrome and click on the toolbar menu (upper right)
    • Click on Settings > Show Advanced Settings > Privacy > Content Settings
    • Scroll down to Media and set your desired device

    Remove an exception in Chrome

    For when you need to clear Chrome cached preferences:

    • Open Chrome and click on the toolbar menu (upper right)
    • Click on Settings > Privacy and Security > Site Settings
    • Under Microphone navigate to Allowed to use your microphone
    • If is an exception, remove it

    Verify your computer can recognize your device

    For times when your headset doesn’t appear in your Chrome settings:

    • Navigate to System Preferences > Sounds
    • On the Output and Input tabs, select your headset device

    Windows (7 and Vista)

    • Run a system search for Manage Audio Devices
    • After selecting, click on the Playback tab and select your headset device
    • Click on the Recording tab and select your headset device

    Windows (8 and above)

    • Navigate to Settings > Control Panel > Sound
    • Select your headset device and click Set Default 

    Sound quality

    Thanks to Chrome’s support of the OPUS audio codec, Dialpad Meetings offers the best possible sound quality that dynamically adapts to changes in your network strength.

    The best part is there’s no download required - you’ll automatically experience HD audio as long as you have the latest version of Chrome.

    Frequently asked questions

    What happens if I have a slow internet connection?

    That’s the beauty of OPUS - even if you have a slower internet connection, the codec will adjust the quality to avoid side effects like clipping.

    Is HD Audio available on my telephone? What about my mobile device?

    Unfortunately, HD Audio is not supported on a regular telephone or your mobile device. Instead, your sound quality will be based on what your telephone network (or carrier network) allows.

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