Change an Email Address
- 10 Oct 2023
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Change an Email Address
- Updated on 10 Oct 2023
- 2 Minutes to read
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- DarkLight
- PDF
- New
Article Summary
Dialpad allows users to easily change their email addresses as teams evolve and business needs adapt. If using G Suite or Office 365, the admin must make the changes in the productivity suite, and the user can then log into Dialpad with the updated email address. The old email address becomes a secondary email on the user's account. For those who did not sign up with Google or Microsoft accounts, the admin can change a user's email address by navigating to Office Settings, selecting the user, accessing the drop-down menu, selecting Admin, choosing Edit Email Address, entering the new email address, and confirming and saving it. Changing an email address does not delete call and message history associated with the previous email. If needed, a user's data can be deleted before changing their email address by deleting the user's account and sending an invite to the new email.
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Teams evolve and email addresses change as your business needs adapt. Not to worry, Dialpad ensures you are able to easily change a user's email address.
Let's look at the different ways you can change a user's email address.
Who can use this feature
Company and office admins on all Dialpad plans can change email addresses through the open sign up.
If you've signed up with a Google or Microsoft account, the Google or Microsoft Admin will need to make the changes.
Change G Suite & Office 365 Email
If you are using Google or Office 365, your admin will need to make the changes to the existing account within your productivity suite.
Your Dialpad user will then log into Dialpad with the updated email address. As soon as they log in, the email address will automatically be added as the new email address in Dialpad.
The old email address will then be noted as a secondary email address on the user’s account. To remove the secondary email address (the old email address), you’ll need to contact Customer Support.
Dialpad tip:
You can change the email address from within Dialpad first (see the instructions a little further along in this article), however, it does not sync back to Google/Microsoft. Meaning, if you do it in Dialpad first, you’ll still need to have your Google/Microsoft admin update the email address in the productivity suite before the user can log in.
Open sign up
If you did not use a Google or Microsoft account to sign up for Dialpad, your admin will need to follow the steps below to change a user's email address.
- Navigate to Office Settings
- Select Users
- Select the user whose email address you need to change (use the search bar for speedy results)
- Select Options (to the right of their account details) to access the drop-down menu
- Select Admin
- Select Edit Email Address
- Enter the new email address
- Select Confirm and Save
Frequently asked questions
How come I can still see a user’s call and message history after their email has been updated?
Changing a user's email address does not delete the historic data, it only updates the user's email address. Meaning, all call and message history associated with the previous email address still exists.
Can I delete a user’s data before I change their email address?
Absolutely! If you need to delete a user's data prior to changing their email, we recommend first deleting the user and then sending an invite to the new email. Once an account has been deleted, any call metrics on your analytics page will reset.
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