Adjust Your Dialpad Audio Settings
    • 23 Feb 2024
    • 2 Minutes to read
    • Dark
      Light
    • PDF

    Adjust Your Dialpad Audio Settings

    • Dark
      Light
    • PDF

    Article summary

    This content provides instructions for manually adjusting audio settings on both Windows and Mac devices. It explains how to add a default device for calls to ring out of a headset and be answered through the headset. It also explains how to set calls to ring out of computer speakers but answer through a headset. The content further provides instructions for adjusting audio settings in the Chrome browser and the Dialpad app on Mac and Windows devices. Troubleshooting steps are also provided for resolving one-way audio issues. Overall, the content aims to help users configure their audio devices for optimal performance during calls.

    If your audio device didn't connect automatically, you can still make manual adjustments to your Dialpad audio settings. 

    Let's take a look at how to manually add a default device for both Windows and Mac users, as well as adjusting your sound settings. 

    Add default device (Windows)

    If you want calls to ring out of your headset and to answer through your headset, follow these steps:

    1. Control Panel > Hardware and Sound > Sound > Manage Audio Devices > Playback Devices
    2. Select your headset and choose Set as Default Device
    3. Remove any laptop or computer speakers by right-clicking and selecting Disable
    4. On the Recordings tab, select your headset device as the Default device
    5. On the Communication tab, select Do Nothing
    6. Click OK to save your changes

    Follow these steps if you want calls to ring out of your computer speakers but answer calls through your headset:

    1. Control Panel>Hardware and Sound > Manage Audio Device
    2. Keep your internal speakers set as your default device
    3. Right-click on your headset and select Default Communication Device

    Add Default Device (Mac)

    1. System Preferences > Sounds
    2. On the Output and Input tabs, select the connected device you want to use

    Chrome Browser 

    1. Open a new Chrome window and click on your menu>Settings
    2. Click on Show Advanced Settings > Content Settings (under Privacy section)
    3. Scroll down to Microphone and set your desired device

    Native & Chrome App Sound Settings

    When you have either the Native or Chrome app open, we'll automatically recognize when you insert a USB headset into your computer.

    Mac Option #1: Ring through Computer Speakers 

    For users who want to have their calls ring through their computer speakers, but use a headset to talk.

    1. Navigate to Dialpad App Settings
    2. Navigate to Ringing/Notification Audio
    3. Under Output, make sure internal speakers are selected

    Mac Option #2: Ring through your Headset 

    For users who want to have their calls ring through their headset and use their headset to talk.

    1. Select Headset under your Dialpad App Settings
    2. Navigate to Ringing/Notification Audio
    3. Under Output, make sure headset is selected

    Windows App Sound Settings

    For users who want to switch between calls ringing through their headset and ringing through the computer (when you unplug your headset).

    1. Control Panel > Hardware and Sound > Manage Audio Device
    2. Select your headset as the default communication device under Playback and Recording
    3. Navigate back to App Settings > Microphone Selection and select your headset

    If you're experiencing one-way audio, you may need to adjust the Advanced Settings under your Recording device. Follow these steps to troubleshoot the issue:

    1. Control Panel > Hardware and Sound > Manage Audio Devices>Recording
    2. Select your default microphone device and right-click to Properties
    3. Select Advanced > Signal Enhancements > Enable Audio Enhancements 
    Want to learn more?
    Check out Dialpad University's free courses covering our products and services, as well as insightful tips and best practices.

    Was this article helpful?