Dialpad Sub-processors
    • 30 May 2023
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    Dialpad Sub-processors

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    Article summary

    Dialpad utilizes third-party data processors to support the delivery of their services. These processors have access to certain customer data and are referred to as "sub processors." Dialpad uses sub processors for infrastructure services, customer support, and email notifications. Before engaging any sub processor, Dialpad conducts a thorough review of their privacy, security, and confidentiality practices. Contracts are maintained with each sub processor to ensure that customer data is processed only as necessary, with privacy and security levels equivalent to those provided by Dialpad. The table provided in the content outlines the specific activities performed by each sub processor.

    Dialpad may engage and use third-party data processors with access to certain customer data (each, a "subprocessor") in order to support the delivery of our services. For example, we currently use subprocessors to provide infrastructure services and to help us provide customer support and email notifications.

    Let's dive into the details Dialpad's sub-processors.

    What is a Sub-processor?

    When a data processor chooses to sub-contract some of the data processing to a third party, this person or organization is commonly referred to as a “sub-processor.”

    Dialpad may engage and use third-party data processors with access to certain customer data (each, a "Sub-processor") in order to support the delivery of our Services.

    For example, Dialpad currently uses Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications.

    Prior to engaging any Sub-processor, we undertake a thorough review to evaluate the privacy, security, and confidentiality practices of potential vendors that will or may have access to or process customer data.

    Sub-processors Used by Dialpad 

    Dialpad maintains contracts with each Sub-processor to limit the processing of customer data to the extent necessary to provide the specified service, to ensure levels of privacy and security at least equivalent to those provided by Dialpad, and to minimize the amount of customer data that is processed.

    The table below shows what activity each sub-processor performs.

    Entity Name 
    Processing Activity



    Lawful Basis
    Business Address
    Amplitude, Inc.Analytics ProviderUSContract631 Howard Street, Floor 5 San Francisco, California 94105Privacy Policy
    DataDog, Inc.Analytics ProviderUSContract620 8th Ave, 45th Fl New York, New York 10018Privacy Policy
    Subprocessor List
    Looker Data Sciences, Inc.Analytics ProviderUSContract101 Church Street Santa Cruz, California 95060Privacy Policy
    Domo, Inc.Analytics ProviderUSContract772 East Utah Valley Drive, American Fork UT 84003Privacy and Cookie Policy

    Customer Support Software

    USContract55 2nd St 4th Floor, San FranciscoPrivacy Policy
    Smartsheet Inc.Project ManagementUSContract10500 NE 8th St. Suite 1300, Bellevue WA 98004Privacy Notice
    Zendesk, Inc.Customer Support SoftwareUSContract1019 Market Street San Francisco, California 94103Privacy Policy
    MaestroQA, Inc.Quality AssuranceUSContract33 W. 17th St., 8th Floor, New York, New York 10011Privacy Notice
    Visualware, Inc.Quality AssuranceUSContract937 Sierra Dr., PO Box 668, Turlock, CA 95381Privacy Statement
    AppenTranscription and Annotation ServiceUS, PhilippinesContractLevel 6/9 Help St., Chatswood, NSW 2067, AustraliaPrivacy Statement
    Cobalt Speech and Language, Inc.Language ModelingUS


    29 Scribner Rd, Tyngsboro, Massachusetts 01879Privacy Statement
    Amazon.com, Inc.Telephony Infrastructure


    Contract2021 Seventh Ave Seattle, Washington 98121Privacy Notice
    Cloud ElementsTelephony InfrastructureUSContract3858 Walnut St #235, Denver, CO 80205 
    ElasticSearchTelephony InfrastructureUSContract800 W. El Camino Real, Suite 350, Mountain View, CA 94040General Privacy Statement
    FiveTranData Integration and ManagementUSContact405 14th St Suite 1050 Oakland, California 94612Privacy Policy

    IPQualityScore, LLC

    Fraud PreventionUSContract, Legitimate InterestPO Box 19052 Las Vegas, Nevada 89132Privacy Policy
    Pusher, LtdPush NotificationsUS, UKContractEighth Floor 6 New Street Square, New Fetter Lane, London, England, EC4A 3AQPrivacy Policy
    UserVoice, Inc.Analytics ProviderUSContact234 Fayetteville St., 3rd Floor, Raleigh, NC 27601Privacy Policy
    BugCrowd, Inc.

    Penetration Testing

    USContract, Legitimate Interest921 Front St., 1st Floor, San Francisco, CA 94111Privacy Policy
    Bharti Airtel CompanyTelephony InfrastructureIndiaContractAirtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - IndiaOnline Privacy Policy
    Bandwidth, Inc.Telephony InfrastructureUS, EUContract900 Main Campus Drive, Suite 500, Raleigh, North Carolina 27606Privacy Notice
    Lumen TechnologiesTelephony Infrastructure

    US, Brazil

    Contract100 CenturyLink Dr. Monroe, LA 71203 United StatesPrivacy Policy
    Colt Technologies ServicesTelephony InfrastructureUKContractColt House | 20 Great Eastern Street | London | EC2A 3EH | UKData Privacy Information

    Digital Realty Trust LP

    Telephony InfrastructureUS, CanadaContract5707 Southwest Parkway, Buidling 1, Suite 275, Austin TX 78735Privacy Practices
    Equinix, Inc.Telephony InfrastructureUSContractOne Lagoon Drive Fourth Floor Foster City, CA 94065 USAPrivacy Statement
    Google Cloud PlatformTelephony Infrastructure, AnalyticsUS


    1600 Amphitheatre Parkway Mountain View, California 94043GCP Privacy Notice
    Google Privacy Policy
    Intelliquent, Inc.Telephony InfrastructureUSContract550 West Adams St., Suite 900, Chicago, IL 60661Privacy Policy

    Nippon Telegraph and Telephone Corporation

    Telephony InfrastructureJapanContractOtemachi First Square, East Tower, 5-1, Otemachi 1-Chome, Chiyoda-ku, Tokyo 100-8116, JapanCustomer Personal Information Protection Policy
    Peerless NetworkTelephony InfrastructureUSContract433 W. Van Buren St., Suite 410S, Chicago, IL 60607Privacy Policy
    Purple Stone Telecom, Ltd.Telephony InfrastructureHong KongContractBelgian Bank Building, Nathan Rd., Mong Kok, Yau Tsim Mong, Kowloon, Hong Kong 


    US, Inc.

    Telephony InfrastructureUSContract1 Fanatical Place San Antonio, TX 78218Privacy Notice
    SoftbankTelephony InfrastructureJapanContract-7-1 Kaigan, Minato-ku, Tokyo 105-7529 300 mPrivacy
    Symbio NetworksTelephony InfrastructureSingaporeContract2 International Business Park, #09-09, The Strategy, Singapore 609930Privacy Policy
    T-Mobile US, Inc.Telephony InfrastructureUSContract12920 SE 38th Street Bellevue, Washington 98006Privacy Notice

    Voxbone SA

    Telephony InfrastructureEUContractAvenue Louise 489 6th Floor Brussels, B-1050 BelgiumPrivacy Notice

    Braintree Payment Solutions,


    Mobile and Web Payment PlatformUSContract1811 West North Avenue Chicago, IL 60622 United StatesPrivacy Statement

    Wolters Kluwer

    Financial Services



    Zuidpoolsingel 2 Alphen aan de Rijn, 2408 ZE

    Privacy and Cookies Notice
    Bill.comMobile and Web Payment PlatformUSContract6220 America Center Drive, Suite 100. San Jose, CA 95002Privacy Notice
    CliftonLarson Allen LLPFinancial ServicesUSContract220 South 6th Street Suite 300 Minneapolis, MN 55402 United StatesPrivacy Policy
    Ernst & Young LLPFinancial Services


    Contract1 More London Riverside London SE1 2AF United KingdomPrivacy Statement
    Armanino LLPAccounting softwareUSContract12657 Alcosta Blvd, Suite 500, San Ramon, CA 94583Privacy Policy
    NetsuiteAccounting SoftwareUSContract2300 Oracle Way Austin, TX 78741Privacy @ Oracle
    Bishop FoxPenetration TestingUSContract, Legitimate Interest8240 S Kyrene Rd Suite A113, Tempe, AZ 85284Privacy Statement
    Box.comDocument ManagementUS, EU, Canada, Japan, AustraliaContract900 Jefferson Avenue Redwood City, CA 94063Privacy Notice
    DocuSignLegal ServicesUSContract221 Main St., Suite 1550. San Francisco, CA 94105Privacy Notice
    OneTrustVendor Management SoftwareUSContract1350 Spring Street NW #500, Atlanta, GA, USA, 30309.Privacy Notice
    ClearbitMarketing SoftwareUSContract, Consent548 Market St., #95879, San Francisco, CA 94104Privacy Policy
    GainsightCustomer Success SoftwareUS, India, IsraelContract, Consent350 Bay Street, Suite 100. San Francisco, CA 94133Privacy Policy
    LeanSEMMarketing SoftwareUSContract, Consent50 W Liberty St, Ste 880, Reno, Nevada, 89501Privacy Policy
    MarketoMarketing SoftwareUSContract, Consent601 Townsend St., San Francisco, CA 94103Privacy Notice



    Marketing SoftwareUSContract, Consent333 Elliott Ave W #500. Seattle, WA 98119Privacy Policy
    RightWave, Inc.Marketing SoftwareUSContract, Consent255 N Market St, Ste 267, San Jose, CA 95110Privacy Policy
    Segment.io Inc.Marketing SoftwareUSContract, Consent101 Spear St., Fl. 1, San Francisco, CA 94105Privacy Policy

    Marketing Software

    USContract, Consent447 Battery St. Floor 2. San Francisco, California 94111Privacy Policy
    Survey MonkeyAnalytics ProviderUS, EUContractOne Curiosity Way, San Mateo, CA 94403Privacy Notice
    AlyceMarketing SoftwareUSContract, Consent330 Cochituate Rd., Framingham, MA 01701Privacy Policy
    Nextroll, Inc.Marketing Software


    Contract, Consent2300 Harrison St., San Franciso, CA 6110Service Privacy Notice
    MutinyMarketing SoftwareUSContract, Consent777 Florida St #304, San Francisco, CA 94110Privacy Policy
    SmartlingTranslation ServicesUSContract1375 Broadway 14th Floor New York, NY 10018Privacy Policy
    Atlassian, Inc.Project ManagementUSContractLevel 6, 341 George Street, Sydney, NSW 2000, AustraliaPrivacy Policy
    Data Transfer Impact Assessment
    Cloud Security Statement
    Security FAQs
    Data Storage FAQs
    GDPR Commitment
    International Data Transfers
    Demandbase, Inc.Sales SoftwareUSContract680 Folsom St. #400, San Francisco, CA 94107Privacy Policy
    Highspot, Inc.Project ManagementUS, AustraliaContract2211 Elliott Ave Suite 400. Seattle, WA 98121Privacy Policy
    Lean DataSales SoftwareUSContract2901 Patrick Henry Dr, Santa Clara, CA 95054Privacy Policy


    Sales SoftwareUSContractSalesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105Privacy Policy
    Workato, Inc.Sales SoftwareUS, GermanyContract215 Castro St. Suite 300, Mountain View, CA 94041Privacy Policy
    Xactly Corp.Sales SoftwareUSContract221 Saratoga-Los Gatos Rd. Los Gatos, CA 95030Privacy Policy
    ClariSales SoftwareUSContract1154 Sonora Ct., Sunnyvale, CA 94086Privacy Policy
    Chili PiperSales SoftwareUSContract309 Gold Street Suite 28E Brooklyn, NY 11201Privacy Statement
    LinkedInSales SoftwareUSContract605 W Maude Ave, Sunnyvale, CA 94085Privacy Policy
    UserVoiceSales SoftwareUSContract425 Bush Street Suite 600 San Francisco, CA 94108Privacy Policy
    All Bound, Inc.Sales SoftwareUSContract3200 North Hayden Rd., Suite 300, Scottsdale, AZ 85251Privacy Policy
    OpenAI, L.L.C.AnalyticsUSContract3180 18th Street, San Francisco, CA 94110Privacy Policy

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