Dialpad Release Notes for 22.04.22

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.

Visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.

Let's take a look at what's new in this release for April 22, 2022.

Improvements and Fixes

Contact Center

• Increased the Contact Center Service Level Alert Maximum. The service level alert can now be set to a maximum of 9999 seconds

Analytics

• Ai CSAT and Call History | Add CSAT indicator to Call History
  • CSAT is shown in the Call History when there is a CSAT Survey response or Ai CSAT for a call! Enables managers to quickly filter and identify coachable calls really helping complete the story for Ai CSAT. No CSAT is shown when there is no CSAT for the call
  • Next up: Add CSAT indicator to the Call Review
    
• Contact Center Live Dashboard | Added a new total calculation to the column for the number of Agents that are “available” on the All Center Centers view of the Contact Center Live Dashboard. (Previously, no total was displayed.)
  • Note: This is calculated as a total of the distinct number of agents, as agents can be “available” in more than one Contact Center simultaneously
    

Critical Bug Fixes

• Added spacing between the header and export credit usage option
• Added the ability to show a different format for £ and €
• Fixed an invalid param in the link for the daily fraud report
• After adding call credits, 'Credit Purchase' will now be shown under the Type column instead of the 'User/Group' column
• Fixed the Agent Status Statistics export 

Other Improvements

We've also fixed some minor bugs, improving your overall experience with Dialpad. Happy Dialing!