Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on October 17, 2025.
New
Clear Greetings for Inbound Call (US & CA)
Inbound calls in Contact Center and Departments will now always play a greeting when recording or transcription is active. Admins can choose from four built-in system voices or easily create a custom greeting with our new Text-to-Speech option — just type a script and generate audio instantly. With the old “No Message” option removed, every conversation now starts with clarity and consistency.
Callback efficiency report
Struggling to close the gap between callback requests and fulfillment? This report provides the data-driven answers you need to enhance efficiency, minimize delays, and deliver a better customer experience.
Digital Conversations Session API
Gain a unified view of customer interactions across all your digital channels. The Digital Conversation API lets you retrieve detailed session data—including participant info, channel type, routing, and engagement status—so you can analyze trends and performance in your own reporting tools. For each conversation within your selected time range, the API delivers structured CSV exports designed for seamless integration with third-party analytics platforms.
Improvement
“Experiments” renamed to “Feature Flags”
We’ve updated the “Experiments” label across the Enterprise Support Portal to “Feature Flags” for better alignment with industry standards and to improve clarity for internal teams managing rollouts. No functionality has changed — this update is terminology only.
Bug fixes
Group contact bug
Some users reported they were unable to add a group contact. This has been fixed!
Conversation sharing bug
Some users reported they were sometimes unable to share a conversation within Dialpad. We’ve fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!