Dialpad Release Notes 24.11.05

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on November 5, 2024.

New

Dialpad Ai in Spanish and French

Dialpad Ai now supports Spanish and French! Users can access real-time transcriptions, and summaries during calls and meetings in these languages, making it easier to connect and collaborate across language barriers.

Improvements

Agent pending state improvement

Contact Center Admins and Supervisors can now view the status an agent will transition to once their Wrap-up or Occupied time ends. 

Contact Center active state improvement

The Contact Center active state is now independent from the global agent status, so supervisors can update an agent’s status in specific Contact Centers without changing their overall availability.

Critical bug fixes

Inbound call disposition bug

Some users reported that inbound calls were occasionally showing outbound call dispositions. This has been fixed!

Bulk backup bug

A few users reported that their backed-up call recordings were missing from their bucket. We've fixed this.

Call recording greeting bug

Some users reported that the call recording greeting wasn't playing during incoming calls to the Main Line. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!