Dialpad Release Notes 24.09.17

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on Sept 17, 2024.

New

Add-to-channel option when mentioning users in channels

You now have an option to Invite, Add, or Do nothing when mentioning users to channels they aren't part of. This helps prevent accidentally adding users to private channels automatically.

Multi-factor authentication 

Previously in an Early Adopter Program, Dialpad’s simple, yet highly effective, multi-factor authentication (MFA) solution is now available to all Dialpad users. MFAreduces the possibility of fraud and compromised accounts by requiring users to authenticate their identity with multiple methods.

Improvements

Longer wait time for Contact Center queues 

In order to improve customer experience and facilitate effective call overflow to other shared lines, Contact Centers now have a maximum queue time of 10 seconds.

Search for Coaching Teams

We've added an in-app search function Coaching Teams, allowing Coaches and Admins to find specific teams by name.

Critical bug fixes

Monitor all Contact Center bug

Some users reported that the agents tab kept resetting while scrolling, preventing them from seeing the full list of agents. This has been fixed!

Clone holiday bug

A few users reported that they were unable to clone a holiday. We've fixed this.

Delete SMS registration bug

Some users reported that they were unable to delete their SMS registration. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!