Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on September 24, 2024.
New
Contact Center Launchpad
Introducing Contact Center Launchpad, giving agents and supervisors real-time access to historical metrics in an easy-to-read format with intuitive graphs and data points.
Contact your Customer Success Manager to sign up for this Early Adopter Program.
Improvement
Automated scorecards
Deep dive into our enhanced Ai Scorecards designed to help Supervisors automatically grade 100% of agent calls. This automation frees up time for graders to focus on more calls and offer enhanced coaching opportunities.
Contact your Customer Success Manager to sign up for this Early Adopter Program.
Critical bug fixes
Clone holiday bug
Some users reported that they were unable to clone a holiday with a custom IVR setup. This has been fixed!
Missed call bug
A few users reported that missed call notifications were triggered for agents even when no calls were missed. We've fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!