Dialpad Release Notes 24.09.03

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on September 3, 2024.

New

Assign step

We've added a new IVR Workflow step! The Assign step creates or updates variables to store information during the call, allowing for greater personalization. 

Critical bug fixes

Call participants bug

Some users reported that Office Admins were unable to search for contacts using the call participants filter in the web call history. This has been fixed!

Local presence bug

A few users reported that local presence was not working and was defaulting to their number. We've fixed this.

Agents status bug

Some users reported that agent statuses were displayed in the wrong order when sorted under the 'Monitor All Contact Centers' view. This has been fixed!

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!