Dialpad desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on October 14, 2023
New
WebHID for Dialpad app
We now have the WebHID integration available for the Dialpad desktop app! Easily add headsets right from your Hardware Settings menu.
Improvement
Mainline caller ID for outbound call IVR APIs
You can now customize your IVR API's caller ID for outbound calls to your mainline's office number.
Critical bug fix
Deleted contacts bug
A few users reported that some of their deleted contacts kept coming back after they were deleted. This has been fixed!
Callback request failure bug
Some users reported that the contact center callback queue is not routing to an available agent. We've fixed this.
Blank page bug
A few users reported that after searching for a contact and refreshing the app, it will show a blank page instead of showing the conversation thread. This has been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!