- 28 May 2024
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Create a Webchat Channel
- Updated on 28 May 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Use a Webchat channel to provide quick and convenient customer support via your website.
Agents will receive live messages in their DigitalContact Center and can respond without leaving the Dialpad app. Emojis, images, and file sharing are all available to help you improve customer engagement and increase conversion rates.
Let’s dive into the details.
Who can use this feature
Webchat channel creation and deployment is currently in an Early Adopter Program.
Once released, this feature will be available to Ai Voice, Ai Contact Center and Ai Sales users with a digital plan.
Create a Webchat channel
Create a Webchat channel to start receiving interactions from your website(s).
To create a Webchat channel, head to your Admin Settings at Dialpad.com
Select Channels and Workflows
Select Digital Channels
Select Add Digital Channel
Name your channel
Select Webchat from the Digital Workflow drop-down
Select the Digital Contact Center where the channel will be deployed
Select Add Channel
Customize a Webchat channel
Once your Webchat channel has been created, its time to customize it. Dialpad lets you upload your own logos, change the colors, fonts, and more!
To customize the appearance of your channel, head to your Admin Settings from Dialpad.com
Navigate to Channels & Workflows
Select Digital Channels
Select the desired channel
Select Appearance
Update your colors, font, and logo
Select Save changes
Deploy a Webchat channel
Now that you’ve customized the appearance of your Webchat experiences, it’s time to deploy it.
To deploy a Webchat channel, head to your Admin Settings from Dialpad.com
Navigate to Channels & Workflows
Select Digital Channels
Select the desired channel
Select Deploy
From the Deploy Section, you can copy the short link to test your connection (recommended), or select Copy code to copy and paste the code snippet into your website.
![deploy-web-chat.png](http://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/deploy-web-chat.png)
More information
Questions about how to manage your Digital Contact Center? Be sure to read this Help Center article for more information.