Manage a Company Dictionary
- 21 Aug 2024
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Manage a Company Dictionary
- Updated on 21 Aug 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Create a company dictionary in Dialpad to enhance transcript accuracy by recognizing unique jargon and non-standard words. Company Admins can add, search, and delete keywords in the dictionary through the Admin Settings. Keywords can be added with category and pronunciation hints. Editing keywords requires deletion and addition of new ones. It may take 7-10 days for new keywords to be implemented. Bulk upload of keywords is not supported, and there is no limit to the number of words in the dictionary. Contact support for keyword status inquiries.
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Create a company dictionary to improve the accuracy of your transcripts.
Your dictionary trains Dialpad Ai to recognize unique jargon or any words not in a standard English-language dictionary and makes sure you get the most out of our time-saving Ai features.
Let's take a look at how to manage a company dictionary in Dialpad.
Who can use this feature
Dialpad Ai and its capabilities described below are available to all Dialpad customers with Offices in the United States, Canada, Mexico, Puerto Rico, Australia, New Zealand, the United Kingdom, and Spain.
Company Admins can view and edit a Company Dictionary.
Add a keyword
Company Admins can add and remove keywords to their Company Dictionary.
To add a keyword, head to your Dialpad Admin Settings.
- Select My Company
- Navigate to Company Settings
- Select Company Dictionary
- Select Add a keyword
- Enter the keyword, category & pronunciation hint
- Select Add Keyword
For more information on keywords, be sure to have a look at this Help Center article.
Search a keyword
Find and search keywords in your Company Dictionary with ease.
To search for a keyword, head to your Dialpad Admin Settings.
- Select Company settings
- Navigate to Company Dictionary
- Enter the keyword on the search field
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Note
You can filter keywords based on categories by using the Category drop-down menu.
Delete a keyword
To delete a Keyword, head to your Company Dictionary.
Select Delete beside the Keyword you want to delete.
Frequently asked questions
Can I edit keywords?
No. To update a keyword you will need to delete and add a new keyword.
Why don't I see my keyword right away?
It can take 7 - 10 days for your keyword to be implemented.
How can I find the status of my keyword submission?
Reach out to our Support Team.
Can I upload new keywords in bulk through a CSV or any other method?
No, each keyword will need to be entered one at a time.
How many words can be included in the dictionary?
As many as you want! Dialpad does not limit the number of keywords in a company dictionary.
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