Add & Remove Team Members
  • 21 Sep 2023
  • 3 Minutes to read
  • Dark
  • PDF

Add & Remove Team Members

  • Dark
  • PDF

Article Summary

Teams dynamics change, but fear not, adding and removing Dialpad team members is easy.

Lets dive into the details of updating your team. 

Who can use this feature
 Admins with a Dialpad Voice, Ai Sales, or Ai Contact Center license can add or remove team members.

Add a team member

Let's take a look at adding a User. 

  1. From, navigate to Admin Settings and select Office. 
  2. Select Users and click the purple Add User button.  
  3. Add the User using one of the two methods detailed below. 
  4. Select Add, then confirm any billing changes to complete the process and add the User(s).

You can choose to add users manually by entering email addresses that belong to the same domain or add team members straight from your Google G Suite or Microsoft Office 365 directory.

Enter an email address, then press Enter on your keyboard; it will appear in a list indicating the assigned number, which can be edited, and a description of who last had the number.

If you select Edit, a pop-up window will display a list of suggested numbers and numbers in your organization that are unassigned.

We'll send confirmation emails to your team members; they'll use it to verify their email addresses and activate their Dialpad accounts. If they haven't accepted the invitation to join Dialpad, you'll see 'Pending' in the Account Details column.

Select Options > Admin > Resend Invite to resend the invitation.

Remove a team member

To remove a team member, head to your Admin Settings at 

  1. Navigate to Office 
  2. Select Users
  3. Select Options beside the name of the user you would like to remove
  4. Select Admin
  5. Select Delete User

You'll have the option to export their usage data in Dialpad before confirming the deletion.

Upon deletion, you have the choice to keep the license (remember you will be billed for unused licenses), or to remove the license. 

Dialpad offers a 72-hour grace period when you delete a User — when deleted, Users are placed in the Deleted Users Tab for 72 hours and their number is on hold.

Users on a Free Trial will not see the Deleted Users tab — this feature is only available to users on Standard, Pro and Enterprise plans

During the grace period, the number cannot be re-assigned. Select Permanently Delete at any time within the 72 hours to delete the User and their data forever, and free up their number. 

If the user never accepted their invitation and the account remains pending, the number and account will be permanently deleted immediately and cannot be restored.

You can also delete a user by selecting the checkbox next to their name and clicking the trash can icon on top of the user list.

Dialpad Tip:

Removing a team member will not discontinue the license activated for them; if you'd like to remove a license, please visit this Help Center article.

All deleted numbers will be reserved for future use. You can manage these under "Reserved Numbers." To learn more about managing a team in Dialpad, visit this Help Center article.

Restore a user

During the 72-hour window, you can reinstate the User and restore their number and data. Be mindful of the time, after 72 hours all data for the User will be permanently deleted.

To restore a deleted User, head to your Admin Settings from 

  1. Navigate to Office Settings
  2. Select Users
  3. Select the Deleted Users tab
  4. Select Options beside the User's name
  5. Select Restore

Users on a Free Trial will not see the Deleted Users tab — this feature is only available to users on Standard, Pro and Enterprise plans.

Frequently asked questions 

Can I delete the last remaining user from an Office?

If you have one Office, you cannot delete the last remaining user. You can, however, delete the last remaining user from an Office if there are multiple Offices. Go to the list of users and select the checkbox alongside the user's name, then select Delete Users.

It will not appear as an option in the drop-down, so you must use bulk actions despite there being one user.

Why don't I see the Deleted Users tab?

If you are on a free trial, you will not see this feature. Upgrade today to gain full access to the Dialpad platform!

Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.