Send & Receive Messages in Dialpad Meetings

Mayan

Updated September 14, 2026 18:11

Want to ask questions during a presentation without interrupting? Both Organizers and Participants can easily send and receive messages during a Meeting.

Let's look at how to send messages in a Meeting.

Who can use this

In-meeting messaging is available to all Dialpad Meetings users.

Send a Message in a Meeting

To send a message during an active Meeting, select Chat from your bottom bar.

Select where you want to send the message:
- Everyone for the public meeting chat
- A specific participant for a private 1:1 chat
- Multiple participants for a group chat
- Internal chat (if available) to message only teammates from your organization
Type your message
Add an image or GIF, if needed
Select Send or press Enter

If the slide-out menu appears, you'll receive messages there as well. Without the slide-out menu open, new messages are displayed in the top-right corner of Dialpad Meetings.

Keep in mind that Admins can enable or disable chat for team members.

Chat Types in Dialpad Meetings

Dialpad Meetings supports multiple chat types so you can communicate appropriately based on context.

Everyone (Public Meeting Chat)

Messages sent to Everyone are visible to all meeting participants and are best for general questions, links, and shared resources.

Private 1:1 Chat

A private 1:1 chat lets you direct message a specific participant during the meeting. Only you and that participant can see the conversation. The host cannot see the chat unless they are part of that conversation.

To start a private 1:1 chat:

Open the Chat panel
Select the participant's name
Type your message
Select Send or press Enter

A new private chat thread appears separately from the main meeting chat, and unread messages are indicated in the chat panel.

Group Chat

A group chat creates a private conversation with multiple selected participants. This is useful for side coordination, such as between presenters or panelists.

To create a group chat:

Open the Chat panel
Select multiple participants
Start typing your message
Select Send or press Enter

The group chat appears as a separate thread, distinct from the public meeting chat.

Internal Chat

Internal chat allows teammates from your organization to coordinate privately during a meeting. Internal chats are separated from the public meeting chat and are never visible to external participants.

Internal chat may be available:

When there are both internal and external participants in the meeting
When only internal participants are in the meeting, depending on the configuration

This is useful for:

Sales deal strategy during customer calls
Interview panel coordination
Executive meeting alignment

Switch Between Chat Threads

If you are using multiple chat types during the same meeting, you can switch between:

Main meeting chat
1:1 chats
Group chats
Internal chat

React to a Message

You can react to any message with an emoji.

Hover over a message
Select the Reaction icon
Choose an emoji

The emoji reaction appears below the message. To remove your reaction, select it again.

react to message

Chat Logs for Meetings

Looking for a log of messages from a Meeting? First, ensure that you've enabled this in your Meeting settings.

meeting chat logs

Once you've done that, future message logs will appear in your Meeting history.

Select Menu from your Dialpad Meetings dashboard
Select Meetings > History
Select Chat Log from the desired Meeting
Select Download Chat log

Your chat logs will open in a new browser tab.

Host Controls for In-Meeting Chat

Meeting hosts can manage chat permissions during a meeting. Hosts can:

Enable or disable chat entirely
Enable or disable private 1:1 chats, group chats, and internal chats
Enable or disable emoji reactions

Frequently asked questions

Can I send images or GIFs in the chatbox?

Yes! Just drag the image in or click the "attach image" icon on the chat box and select the image you'd like to upload. From there, press Send.

There's a bit of a lag when I send an image in the chat. Is something wrong?

Images won't send until they're fully uploaded. Allow some time for the image to upload and it'll send!

What image file formats are supported?

You can upload up to 10 images with an individual limit of 50 MB in the chat. Right now, we support PNG, JPEG, GIF, and WEBP files.

Will images/GIFs be accessible from the chat logs?

Images and GIFs will be made accessible from chat logs in a URL format for future reference.

Can the host see private chats?

No. Hosts cannot see private 1:1 chats or group chats unless they are part of that conversation.

Are internal chats visible to external participants?

No. Internal chat is only visible to members of your organization.