IVR Workflows

Dialpad's Interactive voice response (IVR), is an automated telephone menu system that delivers dynamic, layered voice responses to customers. Contact center supervisors and admins can create customized flows to create a personalized experience ...

Dialpad's IVR Workflows steps allow you to guide your callers through a personalized call flow, directing them to the correct information and contact every single time. Let’s take a look Dialpad's available IVR workflow steps. Who can use this f...

Use one of Dialpad’s IVR workflow templates to streamline the workflow creation process. Not only do templates save valuable admin time, but they also ensure a consistent, customer-friendly experience that can be customized to fit your business need...

Easily see all media (mp3 recordings) that have been uploaded or recorded for use in your IVR Workflows.  From the Media tab, you can not only delete and copy the file, but also see which audio files are being used where, when they were uploaded an...

Questions about IVR workflows? Don't worry, we've got you covered. From basics to pro tips, lets go over common questions about Dialpad's IVR Workflows. Are IVR Workflows HIPAA and PCI compliant? Not directly. However, a fully compliant sol...