Canada Porting Guide

Need to port a number from Canada? This guide will walk you through the process.

Supported Number Types

Dialpad can port the following Canadian number (ca +1) types:

• Geographic Number 
• Toll-Free Number 

Required Documents

In order to complete your port request, Dialpad requires the following documents. 

• LOA
• Latest Invoice from current carrier

Document List 

Click the links below to obtain the LOA for your port request.

• Geographic LOA
• Toll-Free LOA

How Long Will it Take?

The standard lead time (SLT) for a port request is:

• 7-10 business days for geographic numbers
• 3-5 business days for toll-free numbers

Additional time is added if there is a rejection for missing/incorrect information.

Porting Requirements

Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.

• The full list of phone numbers you want to port including the country code
• The LOA must be signed by the person who has administrative rights on the account with the current carrier.
• You must provide the Reseller name on the LOA. 
  • This is the company whom you are paying for your current services.
• Inform the Dialpad Porting Team if there are remaining lines on the account. 
  • Provide a full list of TNs from the account that are either porting with the order or will remain with the losing carrier.
    

Possible Port Rejection Reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request. 

• Incorrect end user name
• Number is not active
• Incorrect service address
• Ongoing contract in place
• Requested number is part of a range of DIDs

Porting Checklist

• LOA is filled out, dated, and signed
• Latest invoice from current carrier
• All numbers are active with your current carrier
• All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
• You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP

Cost

There is no fee to port Canadian numbers.

More Information

Be sure to read our Porting FAQs for more information on the porting process.