Requirements for New International Toll-Free Phone Numbers

  • Last updated on Feb 11, 2025
  • Published on Sep 7, 2023
  • 4 minute(s) read

Government regulations and required documentation for international toll-free phone numbers vary per country — we’re here to make it easier to remember what you need for where.

Why use a toll-free number?

Toll-free phone numbers provide callers an easy, cost-free, way to reach you. They're ideal for companies expanding their services and going beyond their local restrictions. Toll-free numbers have codes such as 800 or 844, and allow customers to contact you via a single phone number.

Ready to acquire an international number? Open a ticket with your request and we'll take care of the rest.

This article will go over:

  • The countries Dialpad is available 
  • The specific Toll-Free number ordering requirements for available countries

International toll-free number ordering requirements

CountryStandard Lead Time*Regulatory RequirementsRegistered AddressProof of AddressAddress Must Match Geolocation of Number RequestProof of ID  Business RegistrationOther Requirements
Argentina5-10 business daysNo      
Australia5 business daysNo      
Austria 5-10 business daysNo





Bahrain5-10 business daysYesxxWorldwide addressxx

Service activation requires:

  • KYC letter signed by the CEO.
  • Link where we can verify the company registration.

Note: All documents must be in English or Arabic.

Belgium5 business daysNo      
Brazil5 business daysYes x x National address   
  • Company name, CNPJ/tax ID, and address within Brazil.
  • Business registration, OR Utility bill issued in the last 12 months
Bulgaria5-10 business daysNo      
Cambodia20-30 business daysNo      
Canada5 business daysNo      
Chile10-15 business daysNo      
China30 business daysYesxxMust be registered in CNxx

Service activation requires:

  • Name and address of the business end-user, as well as the phone number of the point of contact for the service.
  • An official company registration document.
  • Proof of address (eg a utility bill) together with an ID card/passport of the point of contact.
  • ID from the legal representative. 
  • ID of the Project Manager (PM), with a photo of the PM holding the ID
  • Authorization Letter (authorized person should be the same as the PM — company stamp and signature is required) —Document requirements for 400 numbers

Note:
Inbound calling only. 

Colombia20-30 business daysNo      
Costa Rica20-30 business daysYesxxWorldwide address  Letter of Intent (LOI) is required.
Croatia5 business daysYesxxNational Address
   
Cyprus5 business daysNo      
Czech Republic5 business daysNo      
Denmark5 business daysNo      
Dominican Republic5 business daysNo      
Ecuador20-60 business daysYesxxWorldwide address  

Letter of Intent (LOI) is required.

El Salvador60-80 business daysYesxxWorldwide address  

Letter of Intent (LOI) is required.

Estonia5 business daysNo      
Finland5 business daysNo      
France5 business daysNo     

End-User LOA is required.

Germany45 business daysYesxxWorldwide addressx 

Service activation requires:

  • End users registered within the country must obtain their allocation of toll-free numbers directly from the national telecoms regulator.


More information here.

Greece5 business daysNo      
Hong Kong10-30 business daysYesx Worldwide address  

 

Service activation requires:

  • End User name and  address.
  • Service usage description.
Hungary5 business daysNo      
Iceland10-15 business daysNo      
Indonesia10-15 business daysNo      
Ireland5 business days No      
Israel5 business daysNo      
Italy5 business daysYesx Worldwide addressx 

Service activation requires:

  • A global address of the end user (place of residence/business).
  • For business end-users, the name and address of the company along with the VAT number.
  • Authorized representative details:
    • Name, address and nationality.
    • Proof of identity (copy of ID or passport).
    • Birth location and data
    • Tax code..
Japan5 business daysYesxxWorldwide addressxx

Service activation requires:

  • End-user's full name / company name and address within Latvia.
  • Proof of address (ex: utility bill or government issued documents, issued in the past 6 months, or a valid lease agreement). 

Note:
We can no longer accept end-users with addresses in the following sanctioned countries:
Russia, Belarus, Cuba, Iran, Syria, North Korea, South Sudan, and Sudan

Kenya10-15 business daysNo      
Latvia5 business daysYesxxNational address  

Service activation requires:

  • End-user's full name / company name and address within Latvia.
  • Proof of address (ex: utility bill or government issued documents, issued in the past 6 months, or a valid lease agreement). 
Lithuania5 business daysYesx National address   
Luxembourg (temporarily unavailable)On holdNew number requests are currently on hold. No new number ordering at this time.      
Malaysia20-30 business daysYesxxWorldwide addressxx 
Malta5-10 business daysNo      
Mexico5 business daysNo      
Netherlands30-40 business daysYesx National address  

Service activation requires:

  • The name and address of the User of the Toll free number. 
  • A description of the service for which the number will be used.
  • Customer name, legal entity, company Tax/VAT number and registered office address. 
New Zealand5 business daysNo      
Norway5 business daysYesxxNational address x

Service activation requires:

  • The location of the end user (place of residence/business) in Norway. 
  • Subscriber information: company name, required address, street code, municipality code and company organisation number.
  • Proof of Norwegian business registration.
Panama40-50 business daysYesxxWorldwide addressxx 
Peru5 business daysYesx Worldwide address   
Philippines5-10 business daysNo      
Poland5 business days No 





Portugal20-30 business daysYesxxWorldwide addressxx

Service activation requires:

  • VAT id of the end user is required.
Puerto Rico5 business daysNo      
Romania5 business daysNo      
Singapore (Temporarily unavailable)On holdNew number requests are currently on hold. No new number ordering at this time.      
Slovakia5 business daysNo      
Slovenia5 business daysNo      
South Africa5 business daysYesxxWorldwide addressx 

Service activation requires:

  • Proof of address.
  • Proof of ID 
  • The nationality and passport number, or ID card number, of the end user is required
  • For Business End-Users, the business registration number is required
  • For end users, a copy of the ID card or passport is required
  • For business end users, a copy of the ID or passport of the business's legal representative.
  • Proof of address (an objective document showing a link between user and address)
  • The address location of the end user can be anywhere globally..
South Korea5 business daysYesxxxxx

Service activation requires:

  • A South Korean address.
  • A South Korean business registration certificate issued within the last 6 months attesting to the address.
  • Proof of identification of the legal representative (ID, Passport or Korean Driving License).
Spain5 business daysNo      
Sri Lanka20-30 business daysYesxxWorldwide address  Letter of Intent (LOI) is required.
Sweden5 business daysNo      
Switzerland5 business daysNo      
Taiwan10-15 business daysYesx Worldwide address  

Service activation requires:

  • The End user name, address, contact person, contact phone number.
  • Service usage description. 
Thailand10-15 business daysNo      
Turkey (Temporarily unavailable)On holdNew number requests are currently on hold. No new number ordering at this time.      
United Kingdom5 business daysNo      
United States5 business daysNo      

* While we make every effort to get your numbers assigned as quickly as possible, timelines can vary greatly depending on the country.

Additional resources

For information on new Geographic number requirements, be sure to review this Help Center article.

Learn more about porting international numbers in our Number Porting Guide.

Don't forget to check our international calling rates, too!

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