We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad.
Update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability. Dialpad's desktop app and web portal are made to live at the center of your business communications.
Let's take a look at what's new in this release for July 18th, 2022.
Duplicate a call center | Dialpad now provides the ability to duplicate an existing Call Center. Take an existing Call Center and duplicate it with the same parameters, to create a brand new call center.
Search Logs | We've added the ability to restrict CSR BQ Log Search queries to the Call start and end window. When requesting BQ logs in CSR, we now limit your search to the start and end time of a specific call for faster results by default, although you can expand your search to the whole day if needed. This reduces the time to result to just a couple of seconds from upwards of 30!
Improvements and Fixes
We've also fixed some minor bugs, improving your overall experience with Dialpad.