Use your Obihai phone

Learn all about the features of your Obihai phone while using Dialpad.

The features mentioned below will work with any of our compatible Obihai devices outlined.

Place a Call

To place a call with your handset or headset, you can:

• Direct Dial

• Search for a contact

• Scan through the Call History

Search a Contact

To place a call by searching a contact:

1. Navigate to and select Contacts

2. Press Search

3. Type in your contact’s name and press Search

4. Scroll down to review all contact’s with that name

5. Select your contact and press Call

Tip

When using a headset, plug it into the wired headset connector on the back of your Obihai phone. Then, press the Headset button.

Dial an Extension

Refer to our Pricing Page to see if you have access to this feature.

Once your Admin has assigned extensions to your team members, dial the extension # directly into your Obihai and press Call (or wait 3 seconds for automatic dialing).

Note

Extension dialing is only available between team members in the same Company. If your Company has more than one Office, extensions will work across multiple Offices as well.

Receive a Call

You can receive a call by: 

• Picking up your headset

• Pressing Answer

Depending on if you have a headset connected, pressing Answer will connect your call through speakerphone (headset) or through the handset. 

Hold Music

As part of your Main Line settings when you place a caller on hold using your Obihai device, the caller will hear hold music. 

Conference (Add a Caller)

To conference in another caller:

1. Press Conference while on an active call

2. Enter in a number or use phone book to search

3. Select your intended recipient and press Call

   Note

   The first caller is placed on hold while we ring out to an additional caller.

4. When the additional caller answers, press Conference Now
   The additional caller is added to your active call.

Transferring Calls

Obihai offers two ways to transfer your call: Warm Transfer or Direct Transfer (Blind). Transfer calls between team members, or between your Executives and Assistants.

To Warm Transfer a call (Ask First):

1. On your active call screen, press Warm Transfer

2. Dial in your recipient's number (add a '1' before the #)

   Note

   Dialpad will automatically ring out to the recipient (while putting your active call on hold)

3. Once your recipient answers, you can press Transfer to complete the connection

If your recipient doesn't want to take the call/is unavailable, press End Call then press the active line button in the upper right corner to take back the call with the original caller.

To Direct Transfer (Blind) a call: 

1. On your active call screen, press Transfer

2. Dial your recipient's number (add a '1' before the #)

3. Press Dial to send your caller to your transferee

Guest Login (Hotdesking)

Before following these steps, make sure your Dialpad Admin has enabled this on your Office's account. Once enabled, just follow these steps:

1. Select More > Login

2. Enter your Dialpad number and your Voicemail & User PIN

Once your Obihai reboots, you'll see your contact information populated on the device. When you need to log out of the device, just select More > Logout (we'll also automatically log you out after 24 hours). 

Switch to Obihai Device

If you pick up a call from the desktop app or mobile app and wish to move it to your Obihai phone, press Take Call.

To move the call back to the desktop:

1. Open your Dialpad desktop app

2. Under Active Calls, select your caller's name

3. Select Switch Call to this Device

Inbound Caller IDs

Adjust how your incoming caller ID displays on your device.

To adjust incoming caller ID’s:

1. Navigating to Your Settings > Your Devices

2. Select Forwarding Number > Advanced Settings

3. Set preferences for incoming calls to your personal, Department/Main Line, and your Executive line

4. Select Save Changes

Block Your Caller ID

If you're looking for a little privacy, you can opt to block your caller ID by dialing *67 before entering in your recipient's area code and number.

Check Your Voicemail

You can check your voicemail directly from your Obihai phone. Just dial in your Dialpad number and when prompted, enter your user & voicemail PIN. 

After you listen to your messages, you'll be prompted via audio to:

• Archive

• Keep as New

• Play Again

Note

Only New Voicemails are available on your Obihai device. Any old or already listened to voicemails will not be available on the Obihai phone.

To delete a voicemail:

1. Dial in to your voicemail and enter your voicemail PIN

2. Play the voicemail again

3. Once it’s finished, press the key indicated in the automated message to delete the voicemail

4. Once the voicemail is deleted, hang up

Message Waiting Indicator

With the Message Waiting Indicator (MWI), your Obihai will display a red light at the top when there are unread voicemails.

After listening to your voicemails (from any device), the light automatically turns off.