Virtual Backgrounds



With the increasing popularity of remote work, you might find yourself in a location that’s not exactly conducive to a video meeting (hey — is that a poster of Dwayne “The Rock” Johnson on your wall?). 

A virtual background can be a convenient and easy-to-use tool for disguising potentially, eh, iffy environments. But they’re also a lot of fun. 

With Dialpad Meetings, you have many options for adding virtual backgrounds to your video meeting:

  • Blur: Soften, or obscure, your current background.
  • Custom backgrounds: Upload a custom image from your computer and use it as your background.
  • Admin backgrounds: Select one of the backgrounds that your Dialpad Meetings admin has uploaded.
  • Stock backgrounds: Select one of the available graphics as your background.

Once you have enabled a virtual background, all of the participants will get a video stream with the selected background.

Let's take a closer look at how virtual backgrounds work in Dialpad Meetings.

Enabling virtual backgrounds

Virtual backgrounds will be automatically enabled in your Dialpad Meetings app — no need to modify any settings. Just sit back and find your favorite background!

Business Plan Customers

If your company is on a paid Business Plan, Team Admins will see a new option in team settings labeled Allow custom backgrounds during video meetings. This will be enabled by default.

To access this, click on the Menu icon in your Dialpad Meetings app and select the Team icon. Scroll down until you see the options in the image below. 


Unchecking the option to allow team members to upload virtual backgrounds makes it so only blur, company uploaded backgrounds, and stock backgrounds can be used. This can be useful to prevent team members from uploading unprofessional backgrounds.


This section allows admins to upload company branded backgrounds available for everyone at the company to use. This gives employees a professional option that also promotes your company's brand!


Once this feature has been activated (or if you already have it enabled), there are two places you'll find the virtual background option: 

  • Join flow: While joining the meeting, a new option will appear on the bottom toolbar labeled Change video background.
  • Camera icon: When hovering over the camera icon, users will get an option to Change video background

Using virtual backgrounds

Once the virtual background option is selected, you’ll have several options: 

  1. Remove the background.
  2. Apply blur.
  3. The "Surprise me!" option which will select a random virtual background from the below options
  4. Add your own custom background image.
  5. Choose from a list of backgrounds:
    • User-uploaded backgrounds
    • Admin-uploaded backgrounds
    • Stock backgrounds


Once an option is chosen, it should reflect behind your silhouette as shown below:


Frequently asked questions

On which platforms is this feature supported?

  • Chrome 94 and above only.
  • Dialpad Meetings native app.

When I use virtual backgrounds, the CPU shoots up. Why is that and how can I resolve it?

Virtual background is a CPU-heavy feature. Depending on the machine you’re using, the CPU may shoot up. Here are different ways to debug it:

  • Ensure that no CPU heavy applications are open.
  • Close unused tabs from your browser.

If the issue isn’t resolved, then it’s best to disable virtual backgrounds.

When I use virtual backgrounds, video flickers or it has green tint. What should I do?

This is a known issue in Google Chrome for Windows machines. Please ensure you are using the latest version of Google Chrome. 

I can’t see the virtual background option. Why is that?

If your machine is not compatible with virtual backgrounds, we automatically hide the feature. Here are some of those scenarios:

  • Any browser apart from Google Chrome v94 and above.
  • Mobile apps.
  • All machines without a Graphics Processing Unit (GPU).
  • Blacklisted GPU by browsers.


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