Playlists allow you to curate a collection of call recordings from a Coaching Group or the Call History menu and share them across your team for training or quality assurance purposes.
Let's take a look at managing playlists in Dialpad.
Create a Playlist
Coaching Center
From Dialpad.com, navigate to Coaching Center and select Add a Playlist.
Name the playlist, then select Create. It will then appear in your list of playlists to the left.
Call History
From Dialpad.com, navigate to Call History and choose an entry with call recording turned on.
Open the drop-down, then select Add to Playlist > Create a New Playlist.
Name the playlist, then select Create. If you navigate to Coaching Center, this playlist will appear.
Add Call to a Playlist
Coaching Center
From Dialpad.com, navigate to Coaching Center and choose an entry with call recording turned on.
Open the drop-down, then select Add to Playlist and choose a playlist.
Call History
From Dialpad.com, navigate to Call History and choose an entry with call recording turned on.
Open the drop-down, then select Add to Playlist and choose a playlist.
Remove Call from a Playlist
From Dialpad.com, navigate to Coaching Center > Playlists and choose a playlist.
Identify the call to remove from the playlist, then open the drop-down and select Remove from Playlist.
Share a Playlist
From Dialpad.com, navigate to Coaching Center > Playlists and choose a playlist.
Select the Share Link icon in the top-right corner and Dialpad will generate a URL to copy.
Share the link, and anyone with access to it can view the calls in this playlist.
Frequently Asked Questions (FAQs)
Are transcripts included in Playlist recordings?
No, only call recordings are included at this time.
Are Playlists shareable with anyone?
Yes, anyone with the shared link will be able to access the recordings within the Playlist. We will look at adding more restrictive permissions in the near future.
Is there a limit to the number of call recordings I can add to a Playlist?
Yes. You can add up to 50 recordings per Playlist and have up to 20 Playlists at this time.
Can I add segments of a call to Playlists?
No, only full call recordings can be added at this time.
Can other people add calls to my Playlists?
No, not at this time.
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