Manage a Playlist

Playlists allow you to curate a collection of call recordings from the Call History menu and share them across your team for training or quality assurance purposes.

Let's take a look at managing playlists in Dialpad.

Create a playlist

Compile specific call recordings for easy access, whether for training purposes or reviewing important conversations.

To create a playlist, head to the Dialpad Admin Portal.

1. Select Call History
2. Select Add a Playlist
3. Name the playlist
4. Select Create
   

The new playlist will be found on the left side of the screen.

Add call to playlist

Easily add call recordings to existing playlist for a more organized view.

To add a call to a playlist, head to the Dialpad Admin Portal.

1. Select Call History 
2. Select the options menu beside a call with Ai enabled 
3. Select Add to Playlist 
4. Select a playlist
5. Select Save
   

Remove call from playlist

Keep your playlist organized by removing calls that are no longer needed or relevant.

To remove a call from a playlist, head to the Dialpad Admin Portal.

1. Select Call History 
2. Navigate to Playlists 
3. Select a playlist
4. Navigate to the call you want to remove
5. Select the options menu
6. Select Remove from Playlist
   

Share a playlist

Collaborate with other teams by sharing your playlist.

To share a playlist, head to the Dialpad Admin Portal.

1. Select Call History
2. Navigate to Playlists 
3. Select a playlist
4. Select the Share link icon
5.  Select Copy link
   
   

Share the link, and anyone with access to it can view the calls in this playlist.

Delete a playlist

Delete an entire playlist and its contents that are no longer needed.

To delete a playlist, head to the Dialpad Admin Portal.

1. Select Call History 
2. Navigate to Playlists
3. Select a playlist
4. Select the Delete Playlist icon
5. Select Delete to confirm
   
   

The playlist will be removed from the left side of the screen.

Frequently asked questions 

Are playlists shareable with anyone?

Yes, anyone with the shared link will be able to access the recordings within the playlist. We will look at adding more restrictive permissions in the near future. 

Is there a limit to the number of call recordings I can add to a playlist?

Yes. You can add up to 50 recordings per playlist and have up to 20 playlists at this time. 

Can I add segments of a call to playlists?

No, only full call recordings can be added at this time.

Can other people add calls to my playlists?

No, not at this time.