Presence icons provide you with a simple visual reference of a User's current availability and status. This makes it easy to tell if someone is in a meeting, on a call, in Do Not Disturb or available.
Let's dive into the details.
Presence Icon Locations
Dialpad's presence icons appear beside your avatar in two places:
- Beside your settings in the Dialpad App
- Beside the User's name on the left-hand sidebar
- Recent Conversations
- Favorites
Presence Icon Colors
Dialpad's presence icons use a simple color code so that it only takes a quick glance to see if your colleague is available or not.
- Green: Available
- Red: Unavailable
- On a call
- In a meeting
- Set to Do Not Disturb
- Yellow: Busy
- In a meeting: this only appears if you have synced Dialpad with your productivity suite (Google G Suite or Microsoft Office 365)
When referencing your favorite and recent conversations in the Dialpad app, you'll also see a written description of the User's status.
Red Presence Icon Variations
While some presence icon colors, such as green, have only one meaning, others, such as Red, can have multiple meanings.
Let's take a look at the different options for the red presence icon.
Red Circle with a Line Icon - Do Not Disturb (DND)
A red circle with a line through it means that you have set yourself to Do Not Disturb (DND) mode, which will prevent calls from ringing your devices.
Red Circle with a Phone Icon - On Call
A red circle with a phone icon means you are currently on a call.
Red Circle with a 'U' Icon - On Dialpad Meetings
If you have synced your Dialpad Meetings account with Dialpad, a red circle with a video camera icon means you are currently in a meeting.
FAQS
How come some people are always green?
If you're chatting with an external Dialpad user from outside your company, you'll see a green circle icon at all times.
How come my local presence icon says I'm in a meeting but I'm not?
If you've synced Dialpad with your calendar (Google or Office 365), Dialpad will automatically update your presence icon to "In a meeting" anytime there is a meeting/activity noted on your calendar.
How come in my Call Center, if I'm in a meeting is shown as red and never yellow?
When you are on a call in a Call Center, your presence icon will display as red and not yellow.