Call Dispositions allow reps to categorize or assign an outcome to every call, giving you a more complete picture of each call and letting you report on call outcomes in Analytics.
Creating Dispositions (Office Admins only)
Once enabled by our team, Office Admins can navigate to Office > Office Settings > Scroll down until you see Call Dispositions.
To create a new list, select "Add new call dispositions list".
Here you can name your dispositions list and add them one by one, pressing save changes to save your list when you are done.
Enable Call Dispositions (Office Admins)
Once you have created your disposition/s list you can apply them to your call center(s) right in the office settings.
You can also assign a Disposition List to all Coaching groups. Navigate to Admin Settings > Coaching Groups > Call Dispositions and choose from the drop-down menu of disposition/s you've created.
Enable Call Dispositions (Call Center Admins)
As a Call Center Admin, once your Office Admin has created the disposition list/s, you can navigate to dialpad.com > Call Centers > Select the Call Center you are an admin of > Advanced Settings > Call Dispositions
Here you will be presented with a drop-down menu to choose from the list of Dispositions created by your Office Admin.
Can I apply different Dispositions Lists to different Coaching Groups?
Not currently. A single Disposition list can only be applied to all Coaching Groups. We are looking to change that in the future. Right now, a workaround would be to split users into separate offices if you needed to have some groups set up with different dispositions, or some not to see them at all.