Individual Call Queues (Enterprise Accounts Only)

  • Updated

If you are on an Enterprise Ai Voice or Ai Sales plan, you will have the option to set up call queuing in your Call Handling & Voicemail section. This will allow your callers to be placed in a hold queue until you are completed with your current call.

Enable Call Queue

Navigate to your account at > Call Handling & Voicemail > Show Advanced Options > Call Queue.


Here you will have the option to select:

  • Max queue size
  • Max queue wait time
  • Hold greeting ( option to upload or record your own)
  • Allow callers to exit the hold queue by pressing a chosen number