Individual Call Queues (Enterprise Accounts Only)

If you are on an Enterprise Talk or Sell plan, you will have the option to set up call queuing in your Call Handling & Voicemail section. This will allow your callers to be placed in a hold queue until you are completed with your current call.

Enable Call Queue

Navigate to your account at dialpad.com > Call Handling & Voicemail > Show Advanced Options > Call Queue.

individualcallqueue.gif

Here you will have the option to select:

  • Max queue size
  • Max queue wait time
  • Hold greeting ( option to upload or record your own)
  • Allow callers to exit the hold queue by pressing a chosen number

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