If you are on an Enterprise Ai Voice or Ai Sales plan, you will have the option to set up call queuing in your Call Handling & Voicemail section. This will allow your callers to be placed in a hold queue until you are completed with your current call.
Enable Call Queue
Navigate to your account at dialpad.com > Call Handling & Voicemail > Show Advanced Options > Call Queue.
Here you will have the option to select:
- Max queue size
- Max queue wait time
- Hold greeting ( option to upload or record your own)
- Allow callers to exit the hold queue by pressing a chosen number