Dialpad + Hangouts Chat
    • 07 Jun 2023
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    Dialpad + Hangouts Chat

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    Article Summary

    Google Hangouts Chat is Google's latest venture into bridging the communication gap between teams. Built for the way you work, it's a new approach to team messaging.

    G Suite teams can message, share content, and integrate third-party integrations with tools like Zendesk, Asana, and Box. 

    And now you can integrate Dialpad right inside Hangouts Chat. 

    Add Dialpad & Dialpad Meetings Bots

    To get started, you'll need to search for and add the @Dialpad bot from your Hangouts sidebar. 

    Screen_Shot_2018-02-23_at_3.58.10_PM.png

    Once added, you'll be able to interact with Dialpad bots 1:1 or after you've created a Room in Hangouts Chat. 

    Dialpad Commands

    Ready to start using @Dialpad and Hangouts Chat? Check out the available commands your team can start using: 

    TEXTS
    @Dialpad text John on my way OR @Dialpad text John Smith: on my way

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    Dialpad Bot displays your message, contact, and their number with the option to confirm before sending. When your recipient responds, the message will come into your Dialpad app. 

    Note:
    If you're using both first and last name in your commands, make sure to use a colon after the last name.

    CALLS

    @Dialpad call Peter Waldorf

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    Select Call to place a call via your Dialpad connected devices (meaning we'll ring out to all your connected devices so you can pick the one you want to use). 

    MEETINGS

    @Dialpad start conference

    Screen_Shot_2018-03-01_at_12.56.20_PM.png 

    This will post your Dialpad Meetings details to your chat (as long as you have a Dialpad Meetings account connected to your G Suite account). 

    DO NOT DISTURB 

    @Dialpad turn on do not disturb OR @Dialpad turn off do not disturb

    Screen_Shot_2018-03-01_at_12.58.42_PM.png

    ON DUTY/OFF DUTY 

    @Dialpad go on duty OR @Dialpad go off duty

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    This will switch you to either on duty or off duty if you've been assigned as an Agent or Operator on a shared line. 

    Dialpad Meetings Commands

    If you're already using Dialpad Meetings for your meetings, you can use the @UberConference bot to share your conference invite with your group plus an easy option to join. 

    Screen_Shot_2018-03-01_at_12.56.20_PM.png

    Dialpad Tip:
    Use the command @UberConference help to grab a quick link to our Dialpad Meetings Help Center.

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