International Services

  • Updated

Before your team can start placing international calls, or sending international messages, Admins will need to enable international services on their account, as well as add credits. 

Be sure to check out our international calling rates here. 

Let's take a look at how to enable International Services on your Dialpad account.

Enable International Services

Company and Office Admins can limit which team members have international services access.

To enable International Services for the Office, head to your Admin Settings from Dialpad.com 

  1. Navigate to Billing
  2. Select Credits
  3. Select Enable Intl Services

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To enable International Services for an individual team, head to your Team page to reveal the option to select "Enable/disable international services" from each team member's drop-down.

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Confirm Credit Card

Some accounts may need to confirm a credit card before credits can be added. We do this as an added security step to mitigate fraudulent charges on your account.

Admins will see the prompt after selecting a dollar value from the Add Value menu

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We'll post a small charge on your credit card and will ask you to confirm the amount. Simply log into your account to verify and enter the amount in Dialpad. Once verified, you'll be able to add more credits whenever you need or even set up automatic recharges. 

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International Call Credits

To place international calls, you'll need to ensure you have sufficient Call Credits.

To view and make changes to your International Service preferences, navigate to your Admin Settings from Dialpad.com.

  1. Navigate to Billing
  2. Select Credits

Here's where you'll be able to see your usage and your current balance.

You're also able to add more credits, or even enable or disable International Service completely. 

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Add Credits

To add credits to your office, head to your Admin Settings from Dialpad.com

  1. Navigate to Billing
  2. Select Credits 
  3. Select Add Value
  4. Select one of the available $ amounts
    • Select an automatic refill if desired
    • Select Next
  5. Select Add to confirm the changes to your account

Your Office's credit balance will be charged anytime team members:

  • Place any outbound international calls
  • Receive any inbound calls to toll-free lines associated with your Office

Check Your Usage

Easily see which lines are using Call Credits.

Administrators can access call credit data from their Admin Settings at Dialpad.com

  1. Navigate to navigate to Billing
  2. Select Credits
  3. Filter the desired dates and lines

Here, you'll see a monthly breakdown of:

  • Number of toll-free calls 
  • Number of international calls
  • Number of international messages
  • Date/Time of calls
  • Team member/Department that placed or received the call
  • Phone number that was used
  • Call duration
  • Cost 

Export Credit Usage

Export your credit usage data to monitor your line activity. 

Administrators can access call credit data from their Admin Settings at Dialpad.com

  1. Navigate to navigate to Billing
  2. Select Credits
  3. Filter the desired dates and lines
  4. Select Export Credit Usage (.csv)

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You'll receive an email shortly after, with a link to download your data.

 

 

Have more questions about international services? Take a look at our FAQ page.